My husband & I are quite particular and our home search was a combination of knowing exactly what we wanted and being all over the place. Jay understood all of it and he made it easy. He was able to seamlessly navigate the process and no matter what neighborhood we were in, he was so knowledgeable about the area. I can tell how organized he was and this was so helpful in scheduling the appointments and follow-ups. Jay was always responsive and incredibly detailed as he worked on our behalf through negotiations and issues arising from the inspection. Either Jays been at this a long time or he does his homework either way, we benefited, big time!