It's actuallly difficult to articulate how amazing Ellen was. If there was a sixth star for beyond satisfied she would get it. At our first open house Ellen came down an hour early to drive around the neighborhood looking for the best places to advertise. Ellen took time to answer all of our questions (we had lots). We also used Ellen for the purchase of our new house. She was was a rockstar on that side too. Can't say enough good things about her. You'd be a fool to not use Ellen for the purchase or sale of your home.