We first purchased our house with Lynne and the buying process was pretty good. Life happened and about a year later I was recruited for a position that would relocate me to Northern Virginia and with it being a great opportunity for my family and my career, we decided to put the house up on the market and relocate. We were going through the process of working with different real estate agents to try and find the right one that would work for us. After dealing with probably the fourth agent, I received an email from Lynne about us selling our house and helping us with the process. Seeing how she helped us buy they house why not help us sell it. In hind sight, we should have paid someone more to get a better experience out of it. The whole process was pretty stressful as my wife and I kept asking ourselves, "what is going on?" There was a disconnect with communication between us and Lynne. We would always have to call her and find out what the status was and how things were going, seeing how we would be paying her to sell our house we kind of expected to be contacted about specific updates, at least on a weekly basis, rather than contact her about updates. When we would contact Lynne, we would get these long strings of emails between her and the agent that should have been forwarded to us way in advance to keep us informed. I'm not saying Lynne is a bad agent, Lynne is a very nice person to deal with in person, I just feel she dropped the ball on us and didn't stay on top of things and most of all keeping the lines of communication wide open to us, the clients that were paying her. It was almost like, as soon as we had our first offer she was counting on the fact that this was going to be the family to go through, rather than continue to keep the house on the market and show the house so we could have multiple offers (our house sold after the first open house by the way). I had to personally call her about putting the house back on the market. Wouldn't that have been painful to go through this long process and somewhere along the line the buyers fall through, now Im out all that time my house should have been shown and open to other people, just saying. It felt like she had better things to do once we had a pretty solid offer and left us without a clue rather than let us know what was going on. Glad to be done with that process.