This was my second home purchase, but the bay area market is so different that my wife and I were basically first-time buyers and Lucia was the perfect agent for us. She educated us on all the nuances of putting in offers in this market and encouraged us to put in offers on places that seemed to have heavy competition and kept reminding us to write letters for all of our offers. Ultimately, it was this advice that helped us get our house. It took about 30 offers before we finally got accepted and it was our letter that sealed the deal in a competitive environment. At times, the whole process seemed hopeless, but Lucia was always encouraging us to keep trying without ever making it seem like she was pushing houses on us that we weren't interested in.