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Agent Ratings for Jackie Hu

Jackie Hu
Jackie Hu CalBRE #01702460
(141 reviews)
Overall star rating: 4.8
Past 3 months: 5.0
Closed clients: 4.9
Ratings Breakdown:
5 stars 
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Showing All Reviews (141) Show only:  5 stars| 4 stars| 3 stars| 2 stars| 1 star| show all

Home buyer in Hayward
Doing business with Jackie is a complete joy. I truly experienced that my interest is her interest in my entire buying experience. Her expertise is beyond a highly regarded real estate agent. She has in fact very in-depth knowledge and hand-on experience in investment, which has helped me and would help anybody no matter if they are on the buying or selling side. I was very impressed by her negotiating skills (in representing my best interest as a buyer). All in all I would recommend Jackie to any of my friends without any reservation.
Home seller in Novato
Jackie is exceptional!
This was my first experience working with Jackie as well as my first experience selling my home. I have to say that working with Jackie was a pleasure, she made selling my property in Hayward very easy. she was very familiar with the neighborhood and surrounding areas. She was extremely dedicated to selling my home and honoring my wants and needs. she was always easily accessible to me when I had questions or concerns with the progression of the sale. I would definitely work with her again in the future and recommend her to anyone one for their buying or selling needs.
Condo seller in Oakland
We've worked with Jackie 3 times and this time is our first with selling a home. Once again, she did a perfect job and our condo was sold at the highest price among all other units sold in our complex. She is especially experienced in understanding the local housing market and she knows when is the best time and what is the best strategy for selling and buying. We will definitely continue to work with her in our future housing transactions.
We are very satisfied with Jackie in our first home purchase experience. We found a condo which is not even listed on the market but is really our dream house. We thought it is quite impossible to persuade the owner to sell it, however, Jackie is very determined to help us to get the best deal and took great effort to negotiate with the owner. With her excellent communication and negotiation skills, finally the owner decided to sell their property to us with a very reasonable price. Without Jackie, its completely impossible for us to get this condo!!
Jackie is really an amazing agent. She is trustworthy, honest, professional, experienced, high efficient, delicate, caring and always put client's interest to the first place. She is even willing to fight harder than us to get our dream house which we thought it is quite impossible to get it. Through working with her, we can feel that her love and passion toward her job, and her joy of helping people to find their home and also get their best investment. Her knowledge of housing market and the home purchase process is incredible. Her negotiation skills are excellent. We would like to recommend Jackie to any one, and we can't wait to work with her again.
Home buyer in Greenbare
Jackie is awesome. Great common sense when it comes to selecting appropriate investment properties and great coaching in helping one acquire same.
Jackie was the commensurate professional, able to guide me through a tricky local market and find a solid investment. I have already recommended her to a friend and look forward to working with her again.
Home seller in Petaluma
This is our second time working with Jackie! She helped us purchase our first home three years ago. This year she helped us sell our house very quickly at the offer price without issues. Her company’s photographer took beautiful pictures of our house, and Jackie promoted the house on multiple social media sites before it went on the market, which generated a lot of interest. For both services we were very impressed with her strong knowledge of the real estate market, her integrity and patience; her experience in representing both seller and buyer is remarkable! Her services went above and beyond. After we relocated, she helped make sure our property was maintained, which was much appreciated during the stressful period of selling a home remotely! Jackie was a pleasure to work with, and we were in perfect hands!! Without hesitation we would strongly recommend her to anyone selling or buying a home!
Jackie is wonderful! We are very lucky to have her as our agent! Highly recommended!!!
Home buyer in Tiburon
Jackie definitely knows her stuff. She is professional and good with negotiating. We appreciate her service and would like to recommend her services to our friends.
Home seller in OAKLAND
Jackie is personable, knowledgeable and a joy to work with. Jackie managed our expectations and advised us to wait when the time was not ideal. In a market that changes so much, someone like Jackie who is paying attention is very important. Jackie is part of the family now!
Home seller in OAKLAND
She is a very careful and patient agent, who puts her customers' concerns before all else. Working with Jackie was very pleasant.
No review submitted
No review submitted
Condo buyer in Berkeley
I have had the pleasure of working with Jackie along my half-year journey to buying my first home. She is knowledgeable and professional. Most importantly, she is also very committed and engaged. She is a joy to work with and be around, always willing to roll up her sleeves and to help where she could.
Townhome buyer in Novato
This is the third transaction Jackie helped us. Need I say more? If we keep asking Jackie to help. Jackie is professional, thoughtful and efficient. I highly recommend her.
Jackie is a very experienced agent. She helped us buy the house. Recently she demonstrated her expertise again when helping us sell a house. I will definitely work with Jackie again for our next adventure! Amy
Great agent who is not only very knowledgable about what she is doing, but also knowledgable about the market.
Home buyer in DANVILLE
Jackie provided us excellent service in the close of short sale. She was substantially more knowledgeable than the seller's agent and was therefore able to advise us on the best offer strategy given the circumstances. We loved working with Jackie and will be sure to retain her for our next real estate venture.
Jackie provided us a timeline for listing our home and with the exception of one approved deviation, followed it precisely. The pictures of our home were professional and showed well online. Jackie pushed the buyers to go above their initial offer, which was successful. We received above asking. Quick response time as well as keeping herself available well after business hours. Would use again.
Condo seller in San Jose
We sold our house 17% above similar one next door. Good agent can probably make this happen if both were not competing. What Jackie did beyond your typical good agent is she is able to beat the next door competition (active at the same time). Both house closed one week apart. If you want to sell at really good price, Jackie is your choice.
I am a demanding client and long term investor and Jackie got five star from me. She was busy so she did not seem to be able to engage with me initially; however once she took me on as a client, her experience and knowledge helped. She understands short sales process and how banks work very well, which is essential for both buyers and sellers. She knows how to manage tenants and fix uppers. During escrow, she and her negotiator were on top of things to make sure we are not missing anything.
Home seller in Hayward
nice and good
really nice
Doing good service for me at all.
Home buyer in Santa Rosa
Jackie is very knowledgeable in the business. She is on top of her game. I appreciate her inputs and suggestions.
Home buyer in Pacifica
Jackie and her assistant Jeannie made our american dream come true - buying our first home. We feel so blessed to have Jackie's help. Her knowledge of the market and negotiating skills got our offers accepted despite the multiple offers and without going way over our budget. We really appreciate Jackie's honesty and flexibility with our busy schedule. We would definitely recommend Jackie to our family and friends. I doubt that we woud've done it without Jackie's help. We've met so many realtors but nothing compares to Jackie. No wonder they call her the "top agent" because she really is on top of every thing when it comes to her client needs. I'm still curious if she ever find time to sleep because she works all the time - from showing homes during the day til the evening hours with us to sending e-mails after midnight thru the early morning hours - preparing our offers. Jackie you are the best! Thanks again for every thing. We look forward to working with you again. Good Luck & God bless!
Home buyer in RODEO
Jakie is wonderful!!! She worked very hard to get our offer excepted and made buying our home seem easy. I would highly recomend her as an agent, she is fantastic!!!!
Home buyer in Tiburon
Jackie helped us find a home that our family loves in Marin County. We are extremely happy with the results. She knows a lot about the area and her professionalism and negotiation skills helped us make a good decision. She also speaks fluent Mandarin. During the entire process she was very responsive, whenever we called she would answer our questions in a timely manner. We really appreciate all her help and I recommend her to anyone that needs to buy property in the Bay Area.
Home buyer in Sausalito
Jackie Hu is a great agent. She is passionate about the profession and very knowledgeable about the real estate markets in the larger San Francisco region. We entered the market at a highly competitive time and buying an affordable house of our liking was not easy. Jackie helped us from beginning to end, including hunting for the most suitable house, the negotiation processes, and the tedious details of arranging the new home utilities. For the last several months she has been with us every step of the way, understanding our interests and needs, answering every one of our big and small questions, and updating us with the latest development of our purchase by phone or email sometimes as late as 11 pm to midnight and sometimes even 1 or 2 o’ clock in the morning. We came from Southern California and were not familiar with many of the different situations and practices in the Northern California housing market. Jackie was always there to explain those differences to us and her knowledge and patience made us much appreciative of her character, honesty, sensitivity, and wonderful skills as a real estate agent. We could not have bought our dream house without her marvelous experience and expertise. We would certainly seek her help in the future when we have another need to buy or sell a house here in San Francisco.
Prospective seller
From the moment I meet Jackie I knew she was the agent for me. She goes above and beyond the typical task that you would expect from an agent. She consistently answers questions. She helps us with comps and pricing. She is very knowledgeable of the market. I appreciate all of her hard work and referral of an excellent lender to get pre-approved. She continues to keep me informed and makes me feel well assured that she will look out for my best needs. I am very impressed and have already referred her.
Condo buyer in Novato
Jackie is a very helpful agent!!!!!!!
Home buyer in ALAMEDA
I am thrilled to give Jackie 6 stars as i could, and i am grateful to have Jackie as my agent. We just relocated to bay area and are first time buyers, Jackie deliveries tons of knowledge and experiences, and quick responsive to our questions at ANY time. In recent sellers' market, Jackie got us a fantastic house at a price much lower than our budget, that is amazing!
We are very happy to have Jackie Hu as our real estate agent representing us with our real estate transactions. She is very professional and extremely knowledgeable. We have been searching for a home for quite awhile with a couple other agents but were not having any luck. Now that we are on board with Jackie, everything is falling in place! She is always available when we need her assistance. She is very nice and a pleasure to work with. We will certainly recommend her to anyone who has real estate needs. Thank you Jackie!
Absolutely not a big fan of how Ms. Hu treats her clients. I had to go for another realtor because I lost my best opportunity due to Ms. Hu's poor knowledge about San Francisco real estate market. In today's strong seller market, she advised me to bid UNDER the asking price on a intensively sought after area of San Francisco. With reasonable doubts, upon consulting other friends, I offered a price that was around 11-12% over the listing price. Well, in the most critical moment before submitting the offer, Ms. Hu got her not so clear-minded assistant on-board to help me with the offer. And during the counter -offer stage, she brutally altered the number we discussed without telling me and send the listing agent with a lower number with less favorable condition to the seller that makes my offer much weaker. It makes feel like Ms. Hu REALLY didn't want me to get that property for whatever reason-utterly unbelievable!! Further ore, I was with her for less than two months and she showed me 2 properties that I found on the site by myself. There are other 8 property that I was trying to get her help on. And guess what? She asked me to go by myself because those are the ones have public openings. The true story is, we set that Sunday as the property hunting day, in the morning when I called her to ask what time we should meet, she told me that she has a hosting that day...... Another thing to share, Ms. Hu only likes the clients with all cash fund. Otherwise, wait to get abused and scolded by her because she does not have the patience to deal with buyers with loan. Over all, if you enjoy a low class service, poor judgement of the market, disrespectful attitude, expect to lose your best opportunity, then Ms. Hu is your perfect agent to go. And, if you are not one of those Nouveau riches loaded with cash, Ms. Hu won't even bother to help you. Well, that would be your good luck because she could only waste your energy and time and passing your dream house by.
Home buyer in EL CERRITO
1) Jackie is very knowledgeable about single family house sale and related service. 2) She sold the house is not only for money. She recommended us to offer $10K below the sale price at mid-Dec 2012, and we successfully got the counter offer. That's why we recommend her to our friends.
Home buyer in Albany
Jackie Hu was my Realtor agent and she has exceeded my expectation. We are first home buyer and have been house hunting for around 2 years. She never push us for a quick deal and would have no problem showing us more places and the the best price possible.We are very impressed by her good negotiation skill to get a deal done in such hot house market. She is the agent who would like to build long term relationship with her clients. I am very pleased to recommend her.
Condo seller in Fairfax
We worked with Jackie twice, buying and selling different properties. She is a serious and energetic agent; her experience and knowledge of the industry and the ever changing market show every step of the way. Her patience and dedication make her a very pleasant person to deal with. Jackie has demonstrated time and time again to be an outstanding realtor, available 24/7 and a highly professional in all her dealings. We are most appreciative of her services and wouldn’t hesitate to recommend her to anybody seeking a successful and smooth transaction.
Condo buyer in ALBANY
great agent&#65281;
Townhome buyer in DUBLIN
Quick response. Knowledgeable. Helped me buying a home in such a tight market.
Condo buyer in San Rafael
Highly recommend!! This lady KNOWS what she's doing. She helped me made the right offer at the right time(save me $9000+),Huge thanks, Jackie!
Home buyer in Pinole
I found Jackie on the Ziprealty website and chose her by customer review. She responded to me and set a meeting with my husband and me immediately and created a search area for us soon after the first meeting. Without her professional and knowledgebale assistance, we cannot image we have purchased our beautiful first-home under our budget in only three months since we first met her! Highly recommend Jackie!
Home buyer in Oakland
Her service is excellent, and is very professional. She is very experienced and concentrates on her work.
No review submitted
Home buyer in Vallejo
Jackie understands the investment real estate market and how to position an offer to get an outstanding deal. Jackie is quick in calculating return on investment and in pointing out what repairs to make to maximize profits. She knows exactly how and when to make money in the real estate investment market. Jackie has a great comprehension of the local real estate market. She also has an in-depth knowledge of the financial aspect of real estate, rental market.
Home seller in Vallejo
Jackie has worked dilligently on the sale of my home even when it seemed like foreclosure was inevitable. I truely admire her toughness in sticking to her strategies in the face of all difficulties. Thank you very kindly Jackie! Anthony Gordon
Home seller in Rohnert Park
Jackie was AWESOME to work with, both when selling my old home, and buying our new one. Jackie's knowledge of the short-sale process is very extensive. I would recommend her to everyone!
Condo seller in San Francisco
Good job, keep up the good work!
Home buyer in Fremont
Jackie has done a great job helping us to buy our first house. She is very knowledgeable, honest, and always think from the customer's side. We had learned a great deal from her.
Home seller in San Pablo
As my selling agent, Jackie ensure my interest are her priority. She is a seasoning professional realtor with alot of good experiences under her belt. You can not ask for anything more in this tough housing market.
Home buyer in Vallejo
Jackie was extremely knowledgably in all aspects of this sale. She helped me with my previous home purchase also, and did a great job. I have recommended her to several people. you are fortunate to have Jackie as a representative, Thanks.
Thank You Jackie. You jumped right in to help me with all the help that I needed. I trusted you with all of the advice you gave me, and it payed off. You truely are an expert in what you do. Thank you Jackie for going above and beyond the call of duty for me.
Not responsive
We are very impressed of how Jackie cares about her clients. She is very responsive and patient. She is also fair and trustworthy. she demonstrated her integrity from begining to the end of our transaction. We enjoyed working with Jackie.
Home seller in San Rafael
Reviewer has chosen to keep review private
Townhome buyer in Rohnert Park
After a long research and working closely with Jackie, we bought our first home. Throughout the whole process, she was very helpful. She would advise us and shared her concerns just like she was buying her own home. The paperwork was overwhelming, but she was being very patient with us. I would recommend her to all my friends. When we are ready to sell our home, I will call her the first thing.
She did work in timely manner and helped us like in every way she could. We had no clue about buying a house, but she understood our frustration and took time to educate us. She's a great person to work with when you want to buy/sell your house.
Condo buyer in Oakland
No review submitted
Home buyer in Orinda
Jackie is totally wonderful. She helped us, first time home buyers, through every step in our house hunting purchasing process. She is very professional and always represent our best interests. She is always responsive and prepares documents in a timely matter. Jackie's super negotiating skills helped us to get our dream house! She is a great communicator between the escrow officer, lender, seller and us and helped our closing going through smoothly. I would highly recommend Jackie to everyone. After one and half year working together, to us, Jackie is not only our agent, but also a trustful friend.
Home buyer in Livermore
I really appreciate the amount of guidance Jackie provided throughout the whole process. When it turned out the property we were purchasing needed a new roof, she worked hard to negotiate the replacement and ensure that it was done with our best interests in mind. She made the purchase of our first home an enjoyable experience!
Home buyer in Petaluma
No review submitted
Home seller in Cameron Park
Jackie was amazing. She is the best negotiator I have ever dealt with. She follows through and thinks of every detail. I will recommend her to anyone i know who is considering a real estate transaction.
Condo buyer in San Pablo
No review submitted
No review submitted
Home buyer in Oakland
Jackie was very professional and as first time home buyers she really led us through the process well. She made things very easy for us.
Home seller in Cameron Park
We are very pleased to have had Jackie Hu represent us on our Short Sale Listing. She was very dilligent about communicating with the negotiators with both our first and second loans. In particular we were impressed that Jackie was able to get our equity line second loan approved with the defficiency balance waived. We were also able to get a Sellers credit through the HAFA program and even through delays of the Buyers lender, she was able to extend the deadlines for that credit, as well as extending our foreclosure sale date. This was an unnerving experience but we knew we were in excellent hands with Jackie, who came highly recommended to us. We will be recommending her as well to anyone who is considering a Short Sale. THANKS A MILLION JACKIE!! I couldn't imagine another agent being able to handle all the obstructions thrown at us during this very difficult short sale process yet Jackie handled each and every one with quick and positive results. She was fantastic and as professional as they come.
Home buyer in Concord
No review submitted
Home buyer in San Rafael
Jackie was excellent: She represented us very well, was available to answer questions quickly and consistently, and gave us lots of important insights.
Home buyer in Richmond
Jackie has an excellent understanding of the real estate market in Northern California. She also has good negotiating skills which helped me to get a great deal on the property.
Jackie made the real estate transaction a pleasant experience. She is a true professional who is very knowledgeable about the items that matter the most. I.E., Knows the area, good negotiation skills and expert in closing the deal. I will recommend Jackie to anyone looking for a home. Please pass along my thanks to Jackie for a job well done.
Jackie has great negotiating skills and understands the real estate market. She got me an investment property alot lower than market price. She has a mastery of short sales and REO properties. I cannot wait to do another deal with Jackie. I will refer her to all my friends and family. Please pass along my thanks to Jackie for a job well done.
Condo buyer in San Rafael
No review submitted
Home buyer in Novato
Jackie was very helpful in many ways. She was able to show me properties quickly and ge paperwork done quickly which is essential when trying to get a starter priced home in california. I recommend Jackie.
Home buyer in Albany
No review submitted
Home seller in Richmond
Jackie was very helpful with helping me during a very stressful situation. She was not selfish and looked out for my family needs.
Townhome buyer in Novato
No review submitted
Home buyer in Novato
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Condo seller in San Rafael
GREAT followup & communication
Home buyer in Novato
Great job Jackie!
Townhome buyer in San Rafael
She is the best agent we have met. Appreciate for her hard work!
Home buyer in Oakland
Jackie was very experienced and went beyond our expectations. We were able to get the home we wanted at a better deal. We did not feel any pressure and got a lot good advice. We would highly recommend Jackie to friends and family.
Townhome buyer in Mill Valley
Jackie was quite helpful and available throughout a long and difficult process.
Home buyer in Lafayette
Jackie is one of the hardest working agents we have ever had. She's super responsive at all hours of the night and would do whatever it took to get us into a house we wanted to see, and then when we were in negotiations, she worked really hard to get us the best price and best terms. She is amazing.
Home buyer in San Pablo
No review submitted
Home seller in Rohnert Park
an excellent and professional agent. thanks Jackie
Townhome buyer in Concord
Jackie Hu is absolutely super -- clear and timely communication, superb negotiation skill, very considerate about client's insterests and concerns, thurough knowledge about just every aspect of real property transactions (Home inspection, local and state tax, HOA regulations, insurance, home repair, you name it.). Yes, I highly commend Jackie Hu.
Home buyer in Sausalito
No review submitted
Condo buyer in Vallejo
No review submitted
Condo buyer in Rohnert Park
No review submitted
Condo buyer in ALBANY
She is highly professional, effective, friendly, honest and trustworthy. We already recommended her to our friends.
Home buyer in Petaluma
No review submitted
Home buyer in San Pablo
No review submitted
Home buyer in Novato
No review submitted
Condo buyer in Richmond
Jackie was very good to work with. She works late hours and responds very quickly to customer requests. She goes out of her way to make her customers happy.
Home buyer in Fremont
Jackie is a very nice agent, she always does tries her best to help us. We saw quite some houses while we were trying to find the one we liked, but she never complained nor push us, and she always explained in every detail regarding what we were concerned. It has been a very pleasant experience working with Jackie.
Home seller in SAN FRANCISCO
Condo buyer in Greenbrae
No review submitted
Land buyer in Oakland
Jackie understands what we are looking for, and is there to help us with excellent service. She answers her phones promptly, and is resourceful.
No review submitted
No review submitted
Condo buyer in Richmond
I am fully satisfied with the service provided by Jackie Hu.She was so kind-hearted to help me to achieve our transaction.
Home buyer in Castro Valley
We were very lucky to find Jackie as our agent. She is very prefectional, considerate, quick response, high efficiency, and much more than I can tell. We are more than 100% satisfied with Jackie. We'll highly recommend her to our friends.
Home buyer in Petaluma
No review submitted
Condo buyer in San Pablo
Jackie helped us bought 3 properties within past 6 months. She not only provided excellent professional services, but also helped us in many other ways. We are very impressed by her knowledge, experiences and skills in both real estate business and computerized electronic document processing. She has a great personality and always can be counted on. Because of these qualities, she made the home buying process less stressful, and become enjoyable. One of the properties just bought here in bay area is for my sister in China. We initially thought this is almost impossible due to long distance half-world away with different social systems, plus seller and escrow are located away in LA area. But Jackie, armed with business experiences and computing skills, successfully guided and navigated online transactions and documents processing across multiple geographical locations to get the deal done. After closing, Jackie even went extra miles to get condo keys and remotes from HOA management company for us.
Home buyer in San Pablo
No review submitted
Townhome seller in Rohnert Park
I left the property and moved 350 miles south. Jackie Hu said she would handle everything and keep me informed. She did on an on-going basis, via e-mails with my niece(since I do not have a computer), and via direct telephone calls to me. I was completely grateful that Jackie Hu got the price she did for my home. Other homes in the complex were sold for about $150,000, yet she held out for $174,200. I am 84 years old living on a fixed income. Jackie Hu knew that and Jackie did the very best for me. I am grateful and will always remember how Jackie Hu went beyond my expectations.
Home buyer in Santa Rosa
Jackie was very responsive to what I needed and the time frame I was looking for. She was very pleasant and very easy to work with.
Home buyer in Oakland
No review submitted
Home buyer in Concord
We are very happy with our home purchase. It is our first home and Jackie expertly guided us throughout the entire process. She was always available to answer our many questions and prompt with her responses. She is a very knowledgeable and experienced agent who works hard for her clients. We are so satisfied with Jackie that we referred her to our cousin!
Home buyer in Oakland
Jackie put in many hours and really pushed hard to get me the home I was looking for at the price I could afford. I am absolutely satisfied and will recommend Jackie Hu to my friends.
Home seller in San Francisco
Jackie Hu is a great real estate agent. It seems like she knew everything about selling a house, from customer interest to legal requirements. I would absolutely use her again, and I would recommend her to my friends. Helen M. Cox
Home buyer in Vallejo
Jackie was absolutely terrific to work with! She put in so much time on the many offers I made on inexpensive properties and after my property was in escrow went that extra mile to work on my behalf. She took her time describing the current market. From my first conversation with her, she said don't worry, we'll find you something. I had full faith in her and what she said came to fruition. Professional, friendly, very accessible and very knowledgable. I lucked out working with her!
Home buyer in OAKLAND
poor involvement. last minute responses. innacurate information.
Home buyer in Pittsburg
Jackie is a fun and hard working agent, she was referred by one of my friends who bought a home through her and she proved to me that she is a highly qulified agent. also she shows her personal care to the business other than just the business, that makes her special
Home buyer in Richmond
This is the first time we purchased a home at CA, outside our home state. Jackie guided us through the whole process step by step. We were very impressed with Jackie's professional and friendly working style. She was very honest and straight forward about almost everything including her advises and opinions. She not only helped us in purchasing transaction, but also helped us in other things. like selecting inspectors for home, termite and sewer inspections, etc., which made our life much easier. We simply just followed the lists she provided and recommended. As a buyer agent, she always represented BUYER's interests and pursued the best interests for us. It was a very positive experience for us. We strongly recommend Jackie Hu. Jackie is the agent that you can count on and can trust!
Condo buyer in Oakland
No review submitted
Condo buyer in Novato
Jackie was so knowledgable and helpful and infinitely patient! I would definately recommend her to all my friends!
Home buyer in Novato
Jackie was graet-she made the process completely effortless and easy to do.
Home buyer in Berkeley
Jackie was very patient and easy to work with. She made the process much less stressful.
Home buyer in Rohnert Park
No review submitted
Home buyer in petaluma
Jackie is very engaged, stays on top of critical deadlines, and was a pleasure to work with.
Home buyer in El Sobrante
No review submitted
Home buyer in Novato
Jackie Hu is perfect for her job as a Realtor: smart, aggressive and hardworking. She is extremely dedicated to every potential transaction regardless of it's big or small. She is so experienced to deal with a varity of tough situations during the purchase, loan and escrow process. She is genuinely talented and adept to have the trasaction done and escrow closed effectively.
Home buyer in Novato
Jackie was great. I took a long time to decide on a purchase, and she was helpful, but not pushy - and was able to narrow down visits to only homes she knew I'd like.
Condo buyer in San Rafael
Reviewer has chosen to keep review private
Home buyer in Richmond
No review submitted
Home buyer in Richmond
Reviewer has chosen to keep review private
Condo buyer in Novato
Jackie was presented with quite a challenge when she was assigned to assist me with my home search! For starters, I was new to the area, so I wanted to essentially see every condominium in my price range. Jackie must have shown me over 30 different properties over the course of the past year or so. She was never too busy for a showing, and she was completely accommodating to my schedule. Jackie provided me with key market insight which ultimately aided in my decision. In addition, I am a first-time homebuyer, so I had endless questions and concerns along the way. Jackie and I had several conversations and meetings (some which were over an hour and well past regular business hours) to walk me through the whole home-buying process. In situations where Jackie could not provide me counsel for specific legal reasons, she fully explained why she could not do so. When it came time to make the offer, Jackie was presented with another stumbling block in that the property I selected was being offered as a short sale. She took the time to explain what a short sale is and advised that the closing process could be quite extensive. After about 4 months of my regular status requests, my offer was finally accepted! Over the past month, Jackie has been vital in the closing phase of the deal. She patiently explained the relationship between all of the involved parties (lender, listing agent, escrow officer, etc.) and she kept me apprised of all developments in a timely manner. On my closing day, she obtained the keys from the listing agent and hand-delivered them to me along with a celebratory card and gift! Jackie made my first-time buying experience very memorable. Throughout the entire process, Jackie was attentive to my needs, responsive to all of my questions and extremely professional. I sincerely appreciate the fact that Jackie treated me like a person, not a number. I am happy to call Jackie not only my realtor, but my friend. I give Jackie my highest recommendation.
Home buyer in Petaluma
Jackie is terrific to work with and really knows what she is doing. I was very lucky to have found her.
Condo buyer in San Rafael
Jackie Hu was very efficient and straightforward throughout the home buying process. She easily managed the details of the transaction and kept everything moving forward. She was also very saavy and saved us thousands of dollars.
Home buyer in Petaluma
No review submitted
Home buyer in Pinole
No review submitted
Home buyer in Pittsburg
No review submitted
Home buyer in Fairfax
I was looking at buying only very casually and Jackie was assigned to me via the ZipRealty website. I wasn't sure what to expect from her and was wary of an agent I had no experience with. However, she quickly proved her immense value by treating me very seriously and respectfully from the first time we spoke. She showed me around every house I asked her to and I never felt that she was hiding anything or pushing me to purchase. In fact, she would always point out any flaws she knew about in a home, and would steer me towards areas that she thought would suit me well. The home I ended up purchasing was suggested by Jackie. I had been in the neighborhood to see another property and she suggested that before we left the area we should look at another property that hadn't been on my to-see list and I may not have ever found on my own. I quickly fell in love with the home and feel I owe the discovery entirely to Jackie. As a first time home buyer, the process was very daunting and complicated, but Jackie was always quick to get back to me on any questions I had, and always let me know when paperwork was due or what documents I needed to be sure to review closely. I cannot recall a single instance where Jackie didn't get back to me the same day if I emailed her or left a message. She advised me, extremely well in my opinion, on all matters from the initial offer to the closing terms so that I got the best deal and protected myself during this very large purchase. During the entire process I felt that Jackie was always going to bat for me and playing hardball during negotiations. She was more than willing to be the bad guy with the sellers and do what was best for me and my purchase. I was also concerned from stories that friends and family have told me that my agent would try to make sure we got the highest selling price in order to maximize her commission, and then would drop off the face of the earth once the sale went through. But with Jackie this was definitely not the case. She did not push me to make a higher offer than I was prepared to do, and when it came down to it, she was able to negotiate with the sellers and their agent to accept my offer even when they had a possible higher offer on the table from another prospective buyer (my deal had a guaranteed loan and was more of a sure bet). Since the purchase completed she has also been immediately available to answer further questions and address any further concerns I have, even though we have already closed. Overall I am exceedingly happy to have had Jackie Hu as my agent and I feel fortunate to have had her on my side during the process. I would not want to be on the others side of the table from her, and that is exactly the type of agent one wants to hire! I have been recommending her to all of my friends who are in the process of looking to purchase or may begin to look in the future. If I need to sell my home and/or buy a new one, I will definitely want to have Jackie as my agent again.
Home buyer in Petaluma
Jackie Hu is an amazing agent. She brokered us a wonderful deal and got us everything that we wanted - she didn't stop until we were 100% satisfied. We were first time homebuyers and she made the experience so much easier - answering all of questions until we fully understood what was going on. She was right there along side us through the entire escrow process and continued to lobby on our behalf to get us a great deal. We will definitely be using Jackie again in the future and will refer her to anyone we know who is looking for a home.
Condo buyer in Daly City
My agent Jackie Hu was very helpful, informative and responsive to my needs. I would recommend her to anyone.
Condo buyer in Newark
Jackie is the best choice for realty costomers since she is skillful, profesional and working very hard to help customer in every step.
Home buyer in American Canyon
No review submitted
Home buyer in Winsor
My wife and I were extremely impressed with Jackie,she worked very hard for us. She represented us every step of the way. We feel that we have made a friend with Jackie. I will recommend her at every chance I get.
Condo buyer in Novato
In general I was very pleased with Zip and my agent Jackie Hu. I appreciated both that we never felt pressured and had ability to selectively look at places only when something got listed that met our needs. Nice to have access to the MLS. Jackie was a very good agent - patient, professional, and allowed us to take our time until we found the right place. Buying a foreclosure was not an easy transaction. Problems that had arised were mostly due to the poor quality of the bank's listing agent and their chosen escrow company. I found Zip's website to be a tremendous resource and of course..... look forward to me rebate check. I would defintely recommend and use Zip Realty again. Thanks
Home buyer in Mill Valley
Jackie is the best real estate agent that we have worked with. We felt like she truly had our interests in mind when she conducted her work. There was no pressure and she provided honest answers to questions - we didn't feel like she was just trying to make a sale. She wanted us to be satisfied in the end. She has great contacts and vast knowledge of the Marin market. We would highly recommend her to anybody entering the real estate market.
Home buyer in Richmond
Excellent service, no pressure, wonderful advice, highly recommend
Condo buyer in Novato
Jackie Hu was absolutely an incredible agent. We felt very comfortable with the entire purchasing and closing process because of her. We intend on using her in the future and will highly recommend her services to everyone we know.
Home buyer in Oakland
No review submitted
Home seller in Foster City
Jackie handled most of the transaction, but Rick was helpful early on, especially with a difficult crawl-space inspection. This was a tough case, with a very difficult buyer who eventually cancelled the deal. Fortunately, Jackie had set up an alternate buyer, so all came out well.
A real professional who kept us informed constantly throughout the process. Jackie does her homework and gets things done. She's also very easy to talk to. A first-rate agent.
Condo buyer in Concord
Jackie helped me buy my first home. she patiently worked with me every step of way to understand the market and make the best decisions
Home buyer in Petaluma
On July 2, 2007 we formally mailed a letter to ZipRealty (through the Customer Satisfaction Guarantee program) with the details re: our complaint around the service we received from Jackie Hu. We also spoke in person to: ??? Anna Schmoll, District Director; In person meeting on June 27, 2007 ??? Vanessa McDonald, Broker Designee, Realtor; Phone conversation on June 26, 2007
Home seller in Petaluma
Reviewer has chosen to keep review private
Reviewer has chosen to keep review private
Home seller in Oakland
Jackie was very patient in seeing me through the long proces of having my property listed for over 8 months and one failed 60 day escrow! Her persistence and professionlism paid off in the end. This was the second time that I worked with Jackie and I look forward to working with her on future transactions.
Home buyer in Fairfax
Jackie was diligent at all stages of our search, contract ngeotiations, escrow,and closing. He attended the signing with us at the escrow company offices. She even identified errors and made suggestions to the closing statement. There were some very trying times for us, but she kept the focus on the purchase, worked with an uncooperative seller, and explained the steps to us throughout the process. I heartily recommend her services to anyone interested in buying or selling a home. She always has her client's interest at heart.
Home buyer in Petaluma
Jackie was extremely helpful in closing the transaction. As a first time buyer she provided us and educated us on all aspects of the transaction and acted truly on our (Buyer's) behalf. She was extremely helpful in contract negotiations, familiarizing us with the escrow procedures and even appraising us of how we can manage our utilities. I think Zip realty honestly has truly a gem of an agent and I would recommend her to anyone who is looking to close on a house.
Home buyer in vallejo
Jackie was an outstanding agent and represented our interests very well. Not only was I a first-time home buyer purchasing the home with a co-buyer, but I was also buying my home long-distance (from 3000 miles away!). Jackie took on these challenging circumstances with ease and made what I anticipated to be a very daunting event quite smooth. Jackie also gave me and my co-buyer excellent advice throughout the process and really went "the extra mile". Thanks!
Home buyer in Concord
No review submitted
Home buyer in Santa Rosa
No review submitted
Home buyer in San Rafael
was very helpful and was also good in helping us at the closing and even after that..
Home buyer in El Cerrito
Jackie worked so hard to make sure everything went smoothly and to get us the best deal possible. She puts in long hours, is always available, and cares a lot about her clients. Even when we had to travel in the middle of escrow, she took care of things for us and everything went off without a hitch!
Condo seller in Vallejo
No review submitted
My agent, Jackie Hu provided outstanding service
Home buyer in Novato
Jackie was fabulous from start to finish. She was extreemly professional and competent in presenting our offer and in negociating our purchase price. Jackie went above and beyond our expectations in obtaining information for us on Hamilton Air Force Base and the housing development there. She also had to spend many extra hours with the sellers agents office to get all the documents required to purchase this property signed by us and the sellers. Jackie worked extreemly well with the Title Company and helped to make sure everything closed on time. Our escrow was quick and painless. Jackie is truely an asset to Zip Realty and I would certainly recommmend her to all of my friends. thank you very much, Nancy Aduna
Home buyer in Pittsburg
No review submitted
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Coldwell Banker Residential Brokerage
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