1. Not very familiar with forms to be signed during transaction. You are often not given the time to read and understand the 200 pages to be signed, so you need somebody to "walk you through" and tell what is important and what not. 2. Not following up on things promised. 3. Not able to make real copies of documents signed. Copies were made by fax to Ziprealty's fax-server, creation of PDF and forward by email. These copies are very blurry, sometimes unreadable. Electronic version should be made professionally with real scanners ($150-200).