Satisfaction Guarantee*

As your real estate home buying or selling agent, we guarantee that we will meet your service expectations. If, upon closing with us, you do not feel that we have met your service expectations, tell us about it in writing and we will give you $250.

To receive the guarantee please write us a detailed letter explaining your home buying or selling experience or complete the Guarantee Claim Form.

Please include:
• How you first heard about ZipRealty, Inc
• Why you felt that we did not meet your expectations
• Your current mailing address
• Your daytime telephone number

Please send your letter to:
Attn: Satisfaction Guarantee
ZipRealty, Inc.
2000 Powell Street, Suite 300
Emeryville, CA 94608

Rate your ZipRealty Agent

Because ZipRealty is committed to your total satisfaction, after your transaction closes we invite you to help determine your ZipRealty Agent's client satisfaction bonus. Your satisfaction with your ZipRealty Agent's service will determine his or her compensation. Please note, ZipRealty's bonus plan does not have a financial impact on you.

To learn more, please contact us at team@ZipRealty.com or call toll free: 1.800 CALL ZIP

*Limitations
We reserve the right to request follow-up information to complete the processing of your claim. All co-buyers and co-sellers agree that this guarantee is limited to one $250.00 satisfaction guarantee payment per property transaction. This guarantee is only available to home buyers or sellers who close escrow with ZipRealty, Inc. as their sole and exclusive agent. Guarantee claims must be received by ZipRealty within 45 days of the close of escrow. This guarantee is only available to home buyers or sellers who closed escrow on or after October 1, 2000. Terms and conditions of this guarantee are subject to change and/or discontinuation without notice.

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