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Agent Ratings for Terry Baldwin

Terry Baldwin
Terry Baldwin

REALTOR® Lic. #01426560

(61 reviews)
Overall star rating: 4.6
Past 3 months: N/A
Closed clients: 4.8
Ratings Breakdown:
5 stars 
 (49)
4 stars 
 (7)
3 stars 
 (1)
2 stars 
 (2)
1 stars 
 (2)

Showing All Reviews (61) Show only:  5 stars| 4 stars| 3 stars| 2 stars| 1 star| show all

2014
Catherine W.
Home buyer in Pinole
$450K
04/21/14
Terry did a wonderful job helping my husband and me find and purchase our beautiful new home! He was very patient with all of our questions as first-time home buyers, and was able to provide us with all of the information we needed to make wise decisions. He was prompt in his responses to us and happy to accompany us to house after house, weekend after weekend. He has some very knowledgeable, friendly, and helpful contacts that he shared with us, who all came together to help make our home buying process smooth and painless. With his help, we were able to find and purchase an incredible home in a market that is not great for buyers. We couldn't be happier!
Joseph G.
Prospective buyer
01/24/14
This guy is a worthless rip off! first he gets you to try to commit, then when he knows how much cash you have in your bank account he'll try to make you pay more for other properties and try to change your way of buying for his financial gain, I have already reported him to both the state of California and consumer affairs, Everyone be careful with this so called realtor...Super bad Karma with this guy
Response from Terry
02/03/14
Mr. Galvin, It is my decision to show all of my testimonials, the good ones and the bad ones. They have not been filtered so that clients can trust what others say about me. My recollection is we visited homes only two times in the middle of July. The first visit was 47 Buena Vista in Benicia. When we were at the property I told you this was being advertised as a Contractor Special. The seller will not accept FHA or VA loans and I explained the reasoning. You expressed your desire to utilize your VA financing. I was not trying to change your method of financing, but informing you on what the seller would accept. I also remember telling you that because of the current market trends, it was a good chance there would be multiple offers higher then the asking price. While preparing for this response I found out the asking price was $235,000 and it sold for $250,000. I'm never trying to make someone pay more for my financial gain. The information I gave you is the type of service I give to my clients, it is the type of service they are expecting. I try very hard to provide the best customer service I can. I spend many hours trying to keep up with the market trends so my clients are informed and educated to make this big decision of a home purchase. One thing I have learned with over 100 transactions is I cannot please everyone. It's not my fault or the fault of the client, it is just a fact of life. What is amazing to me is I showed you homes in July, you decided that I was not the best Realtor for you and I wished you luck. Then you write a scathing review in January some 6 months later. Lastly, I have not heard from either agency you mentioned above.
2013
Marina S.
Home seller in Antioch
$210K
07/03/13
We were very pleased with Terry's service. Very personable. Our initial meeting with him went very well, he took the time to inform and answer questions. We had more questions throughout and Terry would call/email at late hours to answer all. Definitely would like to work with him again, when we'll buy the next home.
Steven S.
Prospective buyer
05/23/13
Never returned my call and now the house is off the market after 4 days
Response from Terry
02/03/14
Hello Steven, It has been 7 months since you posted your review on my website. When I sent a response back to you about this incident, I said that you made a request to visit a home on May 19th. A phone call was made that day but I could not leave a message. However, I agree my efforts should have been better. I have seen this posting many times to remind myself that it is important to make sure I call on a timely basis. Zip Realty has given me many new tools to assure we respond back within a respectful time frame. I have the new Mobile App that sends me messages everyday on Request for Information, Visit Requests and other communications from clients. So thank you Steven for your honest feedback.
Brooke M.
Home buyer in Concord
$335K
04/22/13
Terry is a great realtor!! my husband and I will definitely recommend him to anyone we know house hunting in bay area! Terry listened to our wants and needs to help us find our home, with a great neighborhood too. We are 100% satisfied with our experience with Terry. He was extremely attentive and always responsive when we had questions or wanted to see different homes. He is an extremely hard worker and will do anything it takes to make sure his clients are happy!, but not jut happy, he is very protective of his client. did everything that was best for us in our situation. Thank you Terry for excellent service!! he helped to make our first home buying experience less stressful. Thank you for your kindness and support.we will never forget and we will be forever be thankful and grateful. Grateful to have crossed paths with him. he has done everything in his power to make the selling and buying process very smooth. His knowledge and expertise was top notch. everything that was handled was nothing less than professional. He is certainly one of the nicest individuals we have met and would have no problems referring his name to others.
Rhonda B.
Home buyer in Oakley
$262K
04/09/13
He was awesome!!!
Previous review from Rhonda B.
04/09/13
He was awesome!!!
Previous review from Rhonda B.
04/09/13
He was awesome!!!
Previous review from Rhonda B.
04/09/13
He was awesome!!!
Previous review from Rhonda B.
04/09/13
He was awesome!!!
Previous review from Rhonda B.
04/09/13
He was awesome!!!
Previous review from Rhonda B.
04/09/13
He was awesome!!!
Previous review from Rhonda B.
04/09/13
He was awesome!!!
David S.
Townhome buyer in Walnut Creek
$575K
02/04/13
Terry is the consummate licensee. He is conscientious, concerned and committed to his clients.
Previous review from David S.
05/12/08
Terry Baldwin was absolutely terrific. I have dealt with real estate licensees both personally and through my law practice for over 25 years, and he is truly one of the best. He is competent, diligent, and personable and his communication never leaves you wondering where things stand. I cannot recommend Terry enough.
2012
Patrick L.
Home buyer in Concord
$550K
12/16/12
He showed us about 10 houses and then we found one that we liked.He is very good and I'll use his service again.
Tara S.
Condo buyer in Benicia
$143K
06/20/12
Terry was everything I could have needed in this process. As a first time home buyer I had many questions and he was so patient with me. What we thought should be a simple transaction ended up taking a journey with a few road bumps, but Terry stood by me and helped guide me. I could not have done this without him.
William V.
Home buyer in Antioch
$173K
04/19/12
My wife and I were first time home buyers and were a little worried about the process, but Terry made it very easy and quick. I will be referring all my friends and relatives to him in the future. Thanks again Terry Joan & Bill
Arif K.
Home buyer in San Ramon
$733K
04/10/12
Terry is an incredible agent and a friend. He was very patient when listening to our needs and lot of times repeated queries, and this is not the impressive part of working with Terry, the part that I was impressed about was his service oriented attitude. He would go the extra mile to make sure he completely satisfies the client on all type of questions, even after the sale. I had a bunch of items on the inspection report that I wanted seller to pay for, Terry happily negotiated all the items. In addition I had an issue with the AC unit when I moved in. Terry happily took it on himself to get the HVAC technician in, had him check it out, and followed up with him to get it fixed, and this was after the sale was all done and I had to travel out of town a few times during those visits. I would highly recommend Terry to any and all buyers in a heart beat. Best real estate agent I have ever come across.
2011
Kim F.
Home buyer in Fairfield
$160K
08/08/11
Terry is very wise about real estate transactions and very responsive to all my needs. I highly recommend him as his work was great, communication was nearly flawless.
Char R.
Home buyer in Livermore
$254K
06/25/11
We were first time buyers . Terry, held are hands and walked us through it . He did a great job ! We are so happy.. If we are ever in need again, we will look for Terry and Zip . And we will refer Terry and your company again . Thank you !
Home buyer in Danville
$610K
04/13/11
Terry was very responsive and patient as we bid on and lost out on several houses.
Home buyer in Concord
$288K
02/24/11
No review submitted
Home buyer in Pittsburg
$210K
01/07/11
Terry has provided me a very professional service with his broad knowledge in local market and integrity. I am very happy with this transaction and am looking forward to do more deals with him.
Townhome buyer in Pittsburg
$220K
01/03/11
No review submitted
2010
Home buyer in Pittsburg
$335K
10/18/10
No review submitted
Home buyer in Brentwood
$405K
09/13/10
No review submitted
Christine S.
Home buyer in Pittsburg
$275K
07/17/10
We couldn't have been happier with Terry. He was an excellent agent, went above and beyond what was expected and made the purchase of our home smooth and problem free.
Nicole B.
Home buyer in Antioch
$148K
06/08/10
Terry was patient with us and we never felt pressured. He provided us with excellent service and we would be delighted to refer him to anyone we know that is in the market to buy or sell a home.
Home buyer in Walnut Creek
$165K
05/23/10
Terry is the man.
Home buyer in Bay Point
$305K
05/05/10
Terry showed us a variety of homes, and suggested several based on what we liked. It was his suggestion of an area we hadn't considered which lead to us finding the perfect house.
James B.
Home buyer in Bay Point
$198K
04/25/10
he was grate so helpfull i will recomend his service to my friends
Condo buyer in Oakland
$355K
03/12/10
No review submitted
2009
Home buyer in Discovery Bay
$899K
11/09/09
Terry was extremely responsive and worked hard to accomodate my husbands and my crazy schedules. There were multiple weekends when Terry spent his holiday(s), showing us homes that met our critieria, as opposed to spending time with his family.
Home buyer in Antioch
$350K
11/02/09
Terry was always accessible and available to us during the entire home buying process. In addition, he was very friendly, answered all of our questions, and was, in general, a pleasure to work with.
Cynthia Y.
Home buyer in Orinda
$925K
10/28/09
Terry is an incredible realtor but more importantly, an a truely amazing person who I will recommend to friends and family without hesitation. He made the process completely painless with his professionalism, insight, and humor. All people in the market to buy a house should be as lucky as me to have someone like Terry on their team.
Laura A.
Home buyer in Richmond
$31K
05/06/09
Terry was helpful and informative and was just great all the way around. We truly liked him.
Vincent C.
Home buyer in Brentwood
$360K
04/07/09
No review submitted
Home buyer in Oakland
$235K
03/02/09
No review submitted
Home buyer in Pittsburg
$290K
02/19/09
No review submitted
Home buyer in Antioch
$177K
01/04/09
No review submitted
2008
Anita H.
Home buyer in Pittsburg
$225K
12/08/08
I would select houses to look at and the agent would either forget some of them or choose not to show them to me, it could take several reminders in order to actually get him to take me to the house. He was a very kind person though. Also when it came down to contract after my offer was submitted the seller accepted, but sent a pest inspection which detailed some section 1 damage on the house. I initially asked Terry if we could counter for the seller to pay for this damage. Over many conversations of me wanting to put in a counter offer for the seller to fix the section 1 issues Terry always insisted that this was something that was done after the home inspection was done, then he said we would wait until after the appraisal was done, once all this was finally done there was only one week left until close and the seller rejected the counter. Not to mention the fact that Terry had already told me to remove the contingency's and so if I had pulled out at this point I would have lost a good sum of money. All said and done I have now lost $5,000 in fixing up the section 1 damage on the house. I was very displease with this service, as well as the fact that I have called him since I took posession of the house and he has not to this date returned my call.
Response from Terry
03/09/12
We looked at over 60 homes and submitted 3 offers before we found the right home that accepted our terms. There were instances when we met to view homes where I was was asked to show property that were not on Zip's website, but found on another website. If the house was not vacant, I would knock on the doors asking for a visit. Sometimes we were let in to view the homes, sometimes not. There were instances whene the owners of these homes had already accepted another contract and the status was Sale Pending. The website she was looking at does not keep the property status current, whereas Zip updates properties multiple times per day. When looking for properties she wanted something that had "Good Bones" that could be rehabed. She indicated that her and her father had rehabed several homes together. When visiting homes, she was not afraid to enter a crawl space looking at the foundation and flooring. I was impressed with her knowledge and willingness to look at all aspects of the house. This property in question was an REO property. It was not in prestine condtition and had many visable issues. The seller provided a Pest Report and required the report to be signed and delivered when the offer was submited. In addition there was an ammendment by the seller stating this was an "As Is" transaction. They were not going to remedy any repairs. When the client wanted to renogotaite the contract for the work, I had a conversation with the Listing Agent. The L/A said the seller would not pay for the damage and will put the house back on the market. The client then had the opportunity to cancel the contract and get her deposit back or remove the contengencies and move forward with the closing. Eventually, the buyer's father came in from out of town and repaired the work from the Termit Report and remodeled a good portion fo the house.
Mike N.
Home buyer in Antioch
$346K
11/10/08
Terry was incredible. We looked at about 100 houses, suffered through the collapse of IndyMac Bank as our financer and a title company too. It took us a number of months, and we didn???t buy end up the house we originally anticipated. But we like the one we eneded up in much more, and my wife has never been happier... Terry???s professionalism is unequaled. He had a calming affectation about him that kempt us on track. Several times we were frustrated with various situations to the point that we were ready to give up our dream of becoming home owners. He brought us back from the edge often ( sometimes daily). We worked with him for so long, and spoke so often, that we became fast friends. If I could, I would spread his name like the plague. I would grab a bullhorn and shout it from the rooftops. If you are looking for a real estate superhero, Terry Baldwin is the man. Terry should receive a raise, promotion, and an all expense vacation for all of the effort he extended on our behalf. Mike Nicol
Home buyer in Richmond
$230K
10/07/08
No review submitted
Scott B.
Home buyer in Antioch
$320K
09/22/08
There is absolutely nothing negative I could ever say about Terry Baldwin. Even after our transaction, he is still involved as much as before...as we have learned about some thing regarding our house that were oversighs on the part of the selling party and their realtor. Terry is still assisting us with vigor and determination in order to guarantee that we are satisfied and serviced completely.
Home buyer in Antioch
$181K
06/15/08
Reviewer has chosen to keep review private
Lucas A.
Home buyer in Concord
$374K
02/15/08
We really appreciated Terry's no pressure demeaner.
Home buyer in Antioch
$370K
02/11/08
Reviewer has chosen to keep review private
Natasha P.
Home buyer in Concord
$412K
02/02/08
Terry really worked for us, negotiated well, and had our best interests in mind. He was always available when we needed him, and as first time home buyers, assuaged our fears with his expert knowledge of the home buying process. He and his network of contacts operate with a high degree of integrity, and really partnered with us in this transaction. We couldn't be happier.
2007
Christian B.
Home buyer in Concord
$480K
08/27/07
This is my forth home purchase and I could not have asked for a better agent to represent me. Terry was very easy to work with, he was patient, flexible (especially on the mornings that I had to go into work early), and very thorough. Terry was on top of each task and always a phone call away. I enjoyed working with Terry and I will definitely recommend him to anyone purchasing in the area. Thanks, Christian
Pat P.
Home seller in Concord
$480K
08/20/07
Terry Baldwin did an excellent job in handling the sale of our house. He was very knowledgeable and was there always to answer our many questions. Thanks Terry.
Olga K.
Condo buyer in Walnut Creek
$340K
08/19/07
Terry did a spectacular job working with us at a time when we were both incredibly busy and overwhelmed (we were taking the bar exam). He was also incredibly helpful to us as first time home buyers very unfamiliar with the process. He did an absolutely fantastic job!
Condo buyer in Antioch
$379K
06/13/07
No review submitted
Mike D.
Home buyer in Antioch
$410K
04/30/07
Terry got me the house at the price that I was willing to pay and got all difficient conditions in the house fixed.
2006
Home buyer in Walnut Creek
$283K
12/30/06
I thought he could have been more professional. Did a poor job of coordinating the transfer of the keys for my property. I had to meet with him over 5 times to sign paper work, I would have liked to reduce this number. I've purchased property out of state and signed almost all the paperwork via fax, yet Terry insisted on meeting to sign evertyhing.
Response from Terry
03/09/12
Many of my clients want me to meet with them and answer questions as they sign the many documents necessary for a transaction. In addition when we start faxing a fax and then another fax they are not legable and will get rejected. In regards to the transfer of the keys this was a tough moment. I had taqlked to the listing agent the day before escrow closed. He was to leave the key in the lockbox and I was to meet the buyer that evening. This is a big time for the buyer and I was very upset to see the lockbox and been removed and no key.
Kenny M.
Home buyer in Antioch
$465K
11/27/06
Terry was outstanding walking us through our first home purchase. We will use him everytime and will refer him to our friends and family.He was good enough that we chose him over several family members and close friends who are in the business. We cant say enough about Terry.
Home buyer in Brentwood
$628K
10/23/06
Reviewer has chosen to keep review private
Larry L.
Home buyer in Vacaville
$394K
10/16/06
No review submitted
Home buyer in Discovery Bay
$457K
10/09/06
Reviewer has chosen to keep review private
Sabrina K.
Condo seller in Hercules
$415K
09/20/06
Terry Baldwin is an EXCELLENT AGENT! He has handled two transactions for me; one new home purchase and one existing home sale. In both cases, Terry's care and concern for my best interest totally exceeded my expectations. He really helped to relieve the stress of buying and selling, ensured that any and all issues were resolved in an efficient manner, extremely resourceful, fully explained all documents and processes, and most off all, he was dedicated and hung in there until the job was done! Terry Baldwin is the #1 Agent in my book!
Previous review from Sabrina K.
12/07/05
Terry Baldwin is an excellent agent and it was an absolute pleaure working with him. He was very courtesy, professional, honest, trustworthy, sensitve to my concerns, prompt, knowlegeable, resourceful, and so much more. I would definitely contact him for future purchases or sales and refer others.
Home buyer in Concord
$399K
07/03/06
No review submitted
Home buyer in Byron
$900K
05/22/06
Terry Baldwin did an exceptional job as our Realtor. He walked us through the process and was even there when we signed the closing documents. We would HIGHLY recommend Terry for his expertise and attention to detail.
Home buyer in Alamo
$1,049K
03/17/06
No review submitted
Condo buyer in Fremont
$454K
03/12/06
Terry was friendly, knowledgeable, and patient. He always returned our calls promptly and went out of his way to accomodate our busy schedules. We'd definitely recommend him to our friends!
Home buyer in Vallejo
$400K
03/09/06
Terry Baldwin was absolutely wonderful. He took very much into consideration what our needs where and worked with us above and beyond. He answered all of my questions and explained things to me until he was sure that I clearly understood everything. Being a first time buyer I was nervous and scared at times of not being able to understand completely what I was signing, but Terry made sure that I didn't sign anything until he was sure that I totally understood and was comfortable. He was always available day or night if I came across something that I didn't understand or if I just simply had a question. I just can't stop thanking him for making our dream of buying our first home such a great experience. I would definetly recommend Terry to my friends and family for real estate needs. Sincerely, Anna Guerra 03/08/2006
Condo buyer in Fremont
$440K
03/03/06
Easy going, most helpfull person I had to deal with. Thanks.
2005
Home buyer in Brentwood
$510K
06/10/05
No review submitted
Home buyer in Fremont
$383K
04/13/05
No review submitted
Home buyer in Union City
$463K
03/22/05
No review submitted
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