Mary worked very hard for us and came up with some novel ideas to conquer the crazy market of Spring-Summer 2013. She was exceptionally good at PROACTIVELY taking time to understand our (very specific) needs and at helping reassure my wife during a hectic, chaotic time in our life. If you bring up a misunderstanding or have a question, she appears happy to fix/answer the issue. As with most realtors, it is occasionally necessary to ask the same question in several different ways before receiving a satisfactory answer. At closing, she really "took one on the chin" for us in order to get our deal done.