Susan was incredibly patient with us. We were first time home buyers, moving from out of state, and not 100% certain we'd be coming to the Scottsdale area. We'd make these epic 2-3 day / 17-house trips, return trips (2 and 3 times) to houses we were considering, and zillions of emails. And then, because she's awesome, when we called to tell her we bought a house in California after all, she was supportive and congratulatory. We're thrilled to have been paired up with Susan via Zip and recommend them both highly!