My wife and I are relocating and were in SD for a week to visit family and look at available homes for sale in the area. Pat was the only agent that called us back, and we started looking. Every time we called her to ask if we could look at something, she was available exactly when we wanted. I think through the whole process, she only did not answer the phone once, and then she called back within the hour. The entire buying process really involved several people for us, and Pat recognized the appropriate person to contact just about every time. The whole process was great up until the end when she discovered that there were some back HOA fees owed on the property that were going to fall on us as this was a short sale. While we ended up still paying some, Pat was able to get a better settlement than the original proposition. I think she could have negotiated a little better, but given the time constraints the lending bank was putting on us, I think she walked that delicate balance between the principle of us not having to pay fees that were not ours, and protecting the sale we had all invested so much in. I have a friend that has said he was probably going to start looking to buy his first house next year, and I have already told him that I would recommend Pat. At every point of the process I felt that she wanted to help us find and get exactly what we wanted.