Heather is a wonderful agent, and one of the most friendliest people I have ever met. Her ability to empathize and speak casually and to your level is well refined. I am a seasoned home buyer and former agent and overall I had a positive experience with Heather. I do think heather is a little green in some areas, but overall she knows what she is doing. There were only one or two issues in my transaction that came up which she had questions or concerns about and instead of BS'ing me (which the selling agent tried to do; I can sniff out that nonsense like a bloodhound) she was honest and upfront and told me she is not certain but will find an answer and get back to me quickly; which she did.
She places a lot of value on her perception and professionalism and wants you to be a satisfied customer. My only area of constructive criticism is when dealing with an aggressive agent on the other side of the table, I feel like Heather could stand to be a little more aggressive in her negotiations. I suspect that is a bit of a challenge for someone of her kind and personable nature, but in this business that is the way you have to be at times to get the best deal for your client.