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Agent Ratings for Helen Ortega

Helen Ortega
(19 reviews)
Overall star rating: 4.6
Past 3 months: 5.0
Closed clients: 4.6
Ratings Breakdown:
5 stars 
4 stars 
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1 stars 

Showing All Reviews (19) Show only:  5 stars| 4 stars| 3 stars| 2 stars| 1 star| show all

Home seller in Marana
Helen is a lovely lady who is extremely patient! She was always willing to show us any house we wanted to see, over a period of about two years! It took much longer than expected to finish prepping our house for sale, but Helen was ready when we were and got the job done. We will be contacting her when we're ready to buy again.
Home buyer in Tucson
Helen was very knowledgeable in the her field. She would give suggestions and share her past experiences with me to help me make better decisions. She was very attentive towards me. I had trouble finding property i love and when i did another buyer would out bid me. Helen was very patient and understanding to my situation. Now that I've purchased my first home with Helen after 3 years of searching, i can now say she is a friend of mine. I am very thankful to have a realtor like her.
Home buyer in Tucson
Helen was willing to run up, down and across town to accommodate our interest in houses around town. Once we settled on a house, she made an offer on our behalf below the asking price which was accepted immediately. Since I am not local, she also arranged several inspections, even paying one out of pocket! During my approval process with my lender, she kept me abreast of everything in a very timely manner, many times even before my lender did. Afterwards, she even recommended me to a furniture store where we bought our dining room set. She was extremely helpful throughout the process. Thanks so much Helen!
Condo buyer in Tucson
I really enjoyed working with Helen, I was out of town and saw a property that i though would suit me ,HELEN WALKED through the house with me on the phone i call that special, She was helpful and not in the least bit bothered by my calling her so often ,always answered her phone ,was there for me every step of the way...THANK YOU HELEN
Home buyer in Marana
We are so happy we found Helen and she became our agent. My Wife Diane and I both love her very much. She has been there for us all along our purchase and has given critical support to us to make our purchase the wonderful experience it was. We will surely recommend her to anyone we know who may be interested in a home in the Tucson aria. Patrick & Diane Highland
Home seller in Marana
Thank you for taking care of my short sale listing. I hope that I can count on you to help me in the future.
Home buyer in Tucson
Helen Ortega was really nice and helpful with my needs. Helped me with questions about the schools In the area. She is someone you can trust, she always looks out for your best intrest. It was a pleasure working with her I really recomend her when looking for your next home.
Home buyer in Tucson
We started working with Helen after initiating an internet search. Once we decided to work with an agent, Helen was the one assigned and we were good to go! She made herself available to meet our needs regarding times and always was prompt and on-time for our appointments. As my wife and I reviewed potential homes, Helen never pressed us and consistently provided appropriate insight to the status of the homes and their neighborhood. After our offer was accepted, she worked with us through the inspection and subsequent responses to the seller in order to assure that we achieved maximum value on our purchase. She delivered good information regarding service providers, our loan process and worked effectively with all parties to make sure our "closing" would occur on-time. (It didn't, but it was not an issue with Helen.) Did I mention communication......... She was terrific! Always prompt. Always with answers. Whether it was phone, text or emails she was quick to inform or respond. Overall she was a pleasure to work with. We highly recommend Helen.
Home buyer in Tucson - Southwest
We rate Helen's service as five star. She is a stellar person. She was always available, and if not able to answer a phone call immediately, she would call ASAP. Helen is pleasant, helpful, knowledgeable, and has a sense of urgency. She never kept us waiting needlessly and was prompt and efficient in every situation. Helen is an ideal real estate agent, in our opinion and one that deserves praise and thanks for her hard work!
Home buyer in Tucson - South
She was an A++. Keep up the good work.
Home buyer in Green Valley
Helen was great. She hung in with us for over a year as we searched to find the perfect home. We purchased a home that was to be built and I felt good that she was reading over the paperwork also so that we didn't miss anything. Only my husband and Helen were able to do the walk-through of the home when it was completed and she saw the little details that needed tending to that my husband would have missed. (A female eye). At every phase of the building she offered to be there and we often took her up on her offer. I would strongly recommend Helen for any buyer or seller.
Home buyer in Marana
Thank you so much Helen. When it comes to doing the impossible as well as doing things right, You are the person I will be looking for as well as recommending. Thank You So Much!!!!!!!
Home buyer in Tucson
Helen spent many hours with us -- always providing detailed information on houses, neighborhoods, and the whole home buying process. She was very supportive throughout--with her time, knowledge, and resources. Her years of experience helped us make the right decisions!
Home buyer in Tucson - Northwest
Working with Helen was a great experience. This whole move from S.D. has been very difficult in terms of weather as well as being emotional (leaving family and friends). I've called her countless times and she was more than helpful trying to get the business ends done right. Not once did she change her demeanor no matter how distraught I might have been. The only problems I had was with the unprofessionalism of the roofer, who I feel ripped-off the sellers and myself. Now I have to pay a roofer (who will be here tomorrow morning and probably be another $1,000 or so), to get the job done right. I think maybe your company should automatically offer a warranty on the homes you represent. Since moving in two weeks ago, the second day my kitchen sink overflowed ($116), the irrigation system wouldn't shut off and continually ran 24 hours a day ($132). Last but not least four days ago the dishwasher flooded the kitchen (needs to be replaced). None of these problems I blame on Helen, things happen. I would strongly recommend you banish that roofer from ever doing repair work for your company, ever! Getting back to Helen, I would recommend her to anyone. She promptly returned my calls with the proper information as requested. I moved to Tucson for the quite (it's deathly quite) and I love it. Can't wait for summer to end so I can get out and enjoy the beautiful sights this state has to offer. Thank You Stephen Rosuck
Home buyer in Tucson - South
Helen's Responsiveness was excellent! She responded within Minutes and, never more than a hour for questions I had. She was always available day or night!
Home buyer in Tucson - Southeast
Always willing to show homes.
Home buyer in Tucson - Northeast
No review submitted
Home buyer in Tucson
Agent never worked on our behalf nor explained the to us the ramafications of the documents and addemdums she had us sign. We worked backwards in the documents she presented to us to sign or we felt threatened that if we did not sign the documents we would lose the property we were seeking to purchase. The closing date was one example, as I all along knew the closing was to be on the 14th and she insisted for what ever reason we close on the 10th and it became an argument to the point where she refused to speak to me and thought she could get around me by speaking to my wife. In the end I wound up with missing or damaged items in the home that were in perfect condition when we did the self inspection prior to the final walk thru that I can not explain how it happened nor care to speculate.
Response from Helen
Thank you for the feedback. After representing you as your Realtor in the purchase of 3 homes over the last few years, I'm sorry that we could not continue an honest and ethical relationship.
Home seller in Marana
At times Helen was not even sure she would be paid for her time - but she gave 100% none the less. Nell
Local real estate services provided by:
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Coldwell Banker Residential Brokerage
10446 N. 74th Street, Suite #100
Scottsdale, AZ 85258
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