Deborah was a good agent in that with her help our house got sold. However, her ability to listen to our needs and wants was very poor. She had great knowledge of what would get the house sold and provided professional service, but we often felt that our interests were not always respected. We relocated out of state and relied heavily on Deborah to organize the repairs needed. However, it required repeated calls and visits back before repairs were begun. The house sat vacant for one month before repairs began and once they did start, it took two more months before the house was placed on the market. This was unacceptalbe as not only were we paying for repairs we also owed mortgage payments. It also required directly confronting Deborah with this information before we felt that repairs we taken seriously. The repairs that were done were very good and her workman was excellent. With that help, we were fortunate in having an offer within the first week on the market. Unfortunately she also under took a dual agent role in our case. When this occurred, it very much felt that since she and the buyers were local, they received better service than we did. The final straw was the attorney that was chosen for our closing. From repeatedly misspelling our names, having the incorrect county on paperwork, and failing to obtain all needed prior authorizations for closing was unacceptable. Because of their failings we were unable to finalize closing on the set day. I place much of this blame also on Deborah, or HPW, for the use of this attorney.