Shelton was amazing from the time I sent him an email until closing. I had previously been unable to get in contact with another Zip agent. After looking online at the other agents listed on the website I found Shelton. I was a first time home buyer myself, and after reading the comments left by others in my situation I knew Shelton would be the right choice for my needs. It couldn't have been a better match. He listened to everything that we were saying about each place, and what we we're saying, until we found our perfect home. I greatly enjoyed that he never tried to sell us a house, but let us form out own opinions about each one. Once we had chosen the house we're now is when Shelton became an invaluable. He understood that we were completely unfamiliar with the entire process and was able to gently guide us through each step. I am the queen of freaking out, so of course I figured on the day of the closing I would be a huge bundle of nerves. However, when the day arrived it was a breeze. Shelton made the entire experience an enjoyable and surprisingly smooth process. We're very happy with not only our new home but the great deal that Shelton played a major role in making happen. I highly recommend Shelton to anyone.