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Agent Ratings for Gen Lee
Home buyer in Glendora
Gen is very professional and on top of things. She is a good negotiator and has excellent communication. She always responds quickly to my questions and concerns.
Home buyer in Fullerton
My husband and I recently purchased a Short sale house which ironically took a very Long time. Gen was very patient and helpful during the time of waitng on the banks and negotiating with them. We would definitely recommend Gen to our friends who are interested to buy a home!!
Home buyer in Chino
We were completly satisfied with the service that Gen Lee provided for us, Her high level of knowledge, professionalism and patients with all my questions and concerns is truly unmeasurable, The whole portion of the purchase offer, adendoms, and closing, escrow process was so overwellming , I don't know what I would've done without her help. And we thank her so much for making our dreams possible. Thank you Gen
Home buyer in Rancho Cucamonga
Gen Lee is all you can ask for when buying a house. As a first time home buyer. She watch out for every little detail for us. If anyone want to buy a house, ask for Gen, she got a 10+ from our family
Home buyer in Riverside
I am very so happy with Gen. To have know her and have her represent me as my agent! I can't wait to buy another house again in the future with her. Gen is knowledgble, patient, professional, and watch out for your best interest. She's been with me for last couple of years to find me "the one" at the budget I have.
Home buyer in Rosemead
Gen is a great agent! She is very professional and understands our likes and dislikes. She patiently answered all our questions during the bid and closing process. We will definitely work with her again in the future if the opportunity arises.
Home buyer in Pomona
She has been my agent for over two years. She was patient and had only my best interest at heart. She was great.
Home buyer in Alhambra
Gen is very trustworthy, reliable, patient, and knowledgeable. She went extra-mile to protect us as buyer in this long transaction. My family recommend her without any reservation. Thank you, Gen.
Home seller in Covina
Gen was fantastic! She helped me find the place, gave me wonderful advice on the remodel and then sold it for me. She is a true professional and I wouldn't think of using another realtor if I buy in the LA area again!
Previous review from Suzanne E.
No review submitted
Home buyer in Montrose
She didn't show up to either the house inspection or the assessors inspection (the sellers agent did this to open up the house.) She did not go over the disclosures with me on the house (once again the sellers agent did as she was the one present.)She later told me she was in San Francisco celebrating Chinese New Year with her family. She didn't want to submit a CAR Repair Request. I had to insist. I am not sure the other party ever received it. She told my loan person that she was not going to send one. She sent me a note of what she was going to send and it was not official. She wanted to put off the walk through of my house when escrow was closing. I also had to insist that it be done that day. She gave me papers to "look over closely and fill out". She didn't explain what they were and that I needed to send them to the escrow company. The escrow company called to complain she had not sent the papers they needed. She told me she would call me when to go to escrow and sign the papers. I never heard from her again and received phone calls only from the loan people and escrow. She did not go to the signing of anything. I was very disappointed with this service. I feel this is a bad reflection on Zip Realty. I would not recommend your company to anyone because if this is the caliber of agents you hire to represent you than it is poor service. I felt I was on my own most of the time. The refund was nice but I would have given it up for better service any day! I was glad the Loan people and the Escrow team and even the other Realtor (along with the Realtor who sold my house prior to this) were there to help me. They all told me I was not getting good representation from her. She did eventually send a thank-you card with a key chain of her name and number. Quite frankly I felt like sending it back. I hope you will take care with the agents you hire in the future. I paid quite a bit for my home and she made a good commission. It would have been nice to have worked with someone who at least would have been professional.
Condo buyer in Monrovia
It was a great experience working with Gen to purchse our new home. She was patient and was always on top of things. We never felt that she had an agenda, and felt that she was working for our best interests.