Ella was the best person I have ever dealt with. She is passionate about her job and gives it 100% dedication. She led me through a short sale transaction, at first, and then through a complicated transaction that involved a lien on the property that was not initially disclosed. She was there to protect my interests and save me from a few missteps so that she earned my 100% trust in her. If I had a question she would respond in a matter of a few minutes. She knew the laws, the banking, and helped me understand every issue or refer me to the right professional or expert. She protected my interests all the way by her negotiating skills and making amendments, especially when we were running through delays in closing and other complications. She is truly amazing!