Bill was extremely patient w/ both me and the sellers. I had to wait 2 1/2 months just to get to closing and this wasn't a short sale or foreclosure. He was available to answer just about every question I had or was able to direct me to the location for the answers, and there were a lot. He was able to answer general and situation specific questions and his turnaround time was relatively fast, always in the same day if not w/in the hour. Bill asked questions I didn't even think to ask and definitely looks out for the people he represents. If he couldn't answer a question or couldn't do something he would explain why, either by law or due to ethics in the industry. I jumped into this because I had been putting it off for years and thought I was prepared. Any doubts I had were quelled by the knowledge that Bill has and put forth to me as he represented my interests. If I buy or sell another house, he will be my choice again. Thank you, Bill.