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Agent Ratings for Russell C. Roney
(52 reviews)
Overall star rating: 4.7
Past 3 months: 4.2
Closed clients: 4.9
Past 3 months: 4.2
Closed clients: 4.9
Ratings Breakdown:
5 stars
(47)
4 stars
(1)
3 stars
(1)
2 stars
(1)
1 stars
(2)
Showing All Reviews (52) Show only: 5 stars| 4 stars| 3 stars| 2 stars| 1 star| show all
Chris W.
Condo buyer in Los Angeles
$869K
05/13/13
I cannot recommend Russell highly enough. He listened from the beginning to my requirements and needs, and always kept my satisfaction in mind. Once we finally found a property I was happy with, he skillfully navigated all of the various snafus and pitfalls that can arise from offer to closing - which he happily attended with me, btw. I appreciated both his understanding of the market and his great attention to detail. I am delighted I used Russell and would use him again in a heartbeat
Carlos A.
Prospective buyer
05/03/13
A couple years ago when ZipRealty was offering the rebates, I reach out to Russell as a prospective buyer but he turned me down because of previous comments and opinions made by other agents to my file that were not true.
Response from Russell
05/04/13
Dear Carlos, You can imagine how surprised I was to hear from you again after so many years. I can't believe that your Realtor still hasn't found the right property for you.
It's good to know you have not given up and that you are still considering purchasing an investment property. Congratulations on your decision to move forward.
As I recall, almost 3 years ago, you did share that you were working with another Realtor which meant I could not represent you. As you are also aware -- and as my testimonials demonstrate -- I provide exceptional service at the highest level to all of my clients.
Given that my integrity is of the utmost importance to me in both my professional and personal life, I never intrude on an established existing client/Realtor relationship. Also note, that as Realtors, we are bound by the NAR code of ethics, something I take very seriously and live by.
If, however, your situation has changed since our brief conversation almost 3 years ago and you are no longer working with a Realtor, I would love to help you find the right home in the right community to suit your lifestyle goals. Something I do exceptionally well for all of my clients. I wish you all the best.
Jon B.
Prospective buyer
04/21/13
Russell is comforting and enthusiastic i feel heard when working with him. I would recommend Russell to all.
Edward M. D.
Condo buyer in Los Angeles
$500K
04/01/13
Every once in a while you come across someone who reminds you just how much of a difference one person can make. Russell is a true difference maker. His knowledge of downtown and his advice on each property proved to be invaluable, and ultimately saved me quite a lot of time and money. If you are looking for someone that will take you on as a client and truly 'represent' you (all that can and should mean but seldom does) then this is the agent for you. I say 'represent you' because there were times during the process when I was quite literally exhausted from dealing with it but Russell stayed 100% engaged and focused on the desired outcome, spending an inordinate amount of time compensating for portions of the process that he is not directly responsible for but were not optimized in the same way that his parts were. His support staff is equally efficient and engaged. I had the good fortune to work with Lucy in his office on a number of occasions and she, like Russell was responsive and highly efficient while also being approachable and accommodating.
Further, Russell is at the center of a very good group of professionals that work in this industry. A referral from him to any number of specialists (which I leveraged on more than one occasion) gets you bumped right to the top of the line and I can only suspect that the reason this is true is that everyone appreciates his level of professionalism and fair dealings.
Here are the top five things I appreciated about working with Russell to purchase my loft:
1) He took me around to the buildings even when there were not places available, so that I would already have context when things popped up on the MLS, allowed us to move and make decisions quickly
2) I received daily emails from him with things to read and/or consider (I am not talking about the automated MLS listings emails)
3) After our first meeting, he knew what I wanted and we did not waste time on places that were over budget, or not my style (if you have worked with other realtors, you know this is not always the case)
4) He sat down with me and reviewed any documentation that I had questions on while going through escrow, deferring to other specialists when appropriate but he walked me through in a lot of detail, never in a rush.
5) His part of the purchase process is very very streamlined (I wish that would have been true for the parts of the process that he doesn't control!) from online docusign ability, to detailed educational material that explained different aspects of purchase, to deep knowledge on the history of a building and/or its current status such as litigation etc..)
The outcome is the thing here of course, and I am thrilled with my new purchase.
Marco S.
Condo seller in Los Angeles
$457K
03/25/13
As Russell put it, "No one can sell a property like I can here at Barker Block". He was right. We put my property up for sale on the market and within a day we had 2 great offers. He sold my place at a record setting price per square foot. Russell is top notch, first class, and one of the nicest people you will meet in L.A. I could not have been more satisfied with the service he provided me. I would highly recommend him to any buyer or seller.
Christopher J.
Condo seller in Los Angeles
$485K
01/31/13
Russell did an amazing job selling out home in one week for a great price and we could not be happier with the experience. During the process, he was sensitive to the needs of my young children, always giving me advanced notice and helping me in any way he could to make the process simple and efficient. Prior to listing our home Russell and his team of talented photographers and stagers ensured our home was ready to sell. We would strongly recommend Russell. He exceeded our expectations of a Realtor. He is experienced, proficient, and professional. Most importantly, he puts his clients first.
Gretchen S.
Condo seller in Los Angeles
$800K
01/28/13
I could not have been more thrilled by Russell's performance in successfully selling my unit at Barker Block. My unit was one of the largest units that had transacted at Barker in some time. This made locating the correct buyer and making sure the appraiser understood the project and reviewed the proper comps in determining value an imperative. Russell's knowledge of the market made this all possible and I am still surprised at how quickly the entire transaction occurred.
Floyd W.
Condo seller in Los Angeles
$455K
01/28/13
Mr. Roney was extremely helpful in selling our condominium at Barker Block, in Los Angeles. To prepare our unit for sale, there were numerous details that needed "hands-on" attention, e.g. painting, cleaning, minor plumbing, etc.. Due to my frequency of having to be out of town, Mr. Roney offered to assist by lining up the myriad service providers necessary to finalize preparation of the property.
In all my years of dealing with real estate professionals, I have never worked with anyone who offered such terrific service, which was way beyond expectations! Mr. Roney is one of a kind and my wife and I highly recommend him to anyone who is contemplating a sale of property.
Floyd W.
Previous review from Floyd W.
01/28/13
Mr. Roney was extremely helpful in selling our condominium at Barker Block, in Los Angeles. To prepare our unit for sale, there were numerous details that needed "hands-on" attention, e.g. painting, cleaning, minor plumbing, etc.. Due to my frequency of having to be out of town, Mr. Roney offered to assist by lining up the myriad service providers necessary to finalize preparation of the property.
In all my years of dealing with real estate professionals, I have never worked with anyone who offered such terrific service, which was way beyond expectations! Mr. Roney is one of a kind and my wife and I highly recommend him to anyone who is contemplating a sale of property.
Floyd W.
Corissa H.
Condo seller in Los Angeles
$445K
01/14/13
Russell, you are such a pleasure to work with! You have made all of my experiences with the buying of our first loft, and now selling our loft so pleasant. It has been an emotional roller coaster for me since I was so emotionally connected to our loft and the community, but because of you my stressed emotions would calm knowing that you had the best interest in mind for us. I have nothing but OUTSTANDING reviews for your professionalism, expertise, and client service! I personally greatly appreciate you being patience and clear communication with both of us! I love working with you, you're a very special person, with such a warm personality that makes me feel very safe, and I know that we will be working with you for many years to come for all of our real estate needs. Thank you for everything Russell!
Darby M.
Condo seller in Los Angeles
$405K
12/30/12
Russell's expertise in handling the complex sale of my loft in the Arts District in downtown L.A. was a godsend (a short sale in my case, from out of state, while handling a complicated rental agreement with a tenant). His knowledge of and history in the area combined with patience and an ability to quickly answer questions that were many times loaded with emotion, kept the transaction smooth to the end. If I ever return to the Los Angeles real estate market, Russell and his team will be my go-to choice.
Daniel S.
Condo seller in Los Angeles
$499K
12/26/12
I'm not too good with words but I'll try. Russell was a true professional every step of the way in selling our Arts District condo loft. He staged our place beautifully and we had an offer within a week of the unit being listed.. And within a couple of thousand of our asking price. The man obviously knows what he's doing.
He was also considerate of our time when scheduling showings. He helped us every step of the way through the (to a newbie) thoroughly confusing maze of procedures and paperwork involved in selling real estate. And was there with moral support for those inevitable moments of crisis
To say I couldn't have done it without him would be a tremendous exercise in understatement.
Greg B.
Condo seller in Los Angeles
$442K
12/25/12
Russell guided us through the selling process with his expert understanding of the Downtown market and signature professionalism and responsiveness. We are delighted by the end result, and felt well informed during the process.
Tom W.
Prospective buyer
12/21/12
Russell,
I never communicated with you since the closing. First, I want to thank you for all your great work and efforts in finding the new home!! There is nobody who has more patience (especially with me in the background!!!) than you. Couple your patience with your focus and determination to get him what he wanted and you have a Super Agent ! Secondly, your work on the interior decorating is fantastic as well.
You certainly are impressive!
Thank you!
Tom
Previous review from Tom W.
12/21/12
Russell,
I never communicated with you since the closing. First, I want to thank you for all your great work and efforts in finding the new home!! There is nobody who has more patience (especially with me in the background!!!) than you. Couple your patience with your focus and determination to get him what he wanted and you have a Super Agent ! Secondly, your work on the interior decorating is fantastic as well.
You certainly are impressive!
Thank you!
Tom
Johnson F.
Condo seller in Los Angeles
$425K
10/28/12
The best in the business. Pay high attention to detail. Guide as us through everything for showing such as lighting, setting up the funiture and other. Alway keep us update on the selling status. Highly recommended!!!
Liliana S.
Condo seller in Los Angeles
$405K
10/20/12
Russel held my hand through this emotional process making it easier than what really was. He is very knowledgeable of the market and what he does not know he will make sure to find out for you in a timely matter.
Maria S.
Home seller in Los Angeles
$215K
08/07/12
He was my agent but, he became a trusted friend.
Previous review from Maria S.
04/08/10
We were impressed by his professionalism and promptness. He was also very punctual and covered all the details of the sale. It was a treat have him as our agent. If I sell any of my house, we will have him help us again. I trust him.
Shi C.
Prospective buyer
07/08/12
Russell is extremely proactive and responsive. We were impressed by his patience while working with our constantly changing requirements and demands. It was a complex transaction but he helped us navigate through it with ease.
Jaime L.
Prospective buyer
06/05/12
Only heard from him one time, then no more calls
Response from Russell
06/14/12
Jaime, thanks for the comment. Of course you can imagine how shocked and upset I was when I read your statement. As you know from my numerous communications with you via email, I take great pride in my commitment to providing world class professional service to every client, demonstrated by every rating and testimonial on my site. I truly believe your comment is without merit. Our accurate company records highlight that I made no less than 102 reach out calls and emails to you. When I could not reach you on the phone I followed up by email, the most recent just two days ago. I recommend you check your spam blocker filters as this may be causing your challenges. Thanks again and I look forward to supporting you in finding the right home in the right community to achieve your lifestyle goals.
Robert D.
Home seller in Los Angeles
$851K
05/03/12
Russell is the greatest! He was so helpful in our search for a new home, and he tought us so much about the real estate market. He also helped us sell our old home fast, in a tough seller's market. I highly recommend Russell for any of your real estate needs!
Carter R.
Condo seller in Los Angeles
$439K
12/20/11
Russell gracefully managed a complex transaction to a profitable conclusion. He also sold our place in 7 days!
Cori F.
Condo seller in Los Angeles
$460K
08/04/11
We knew selling our loft during a somewhat uncertain real estate market, while living there with a baby and two dogs, would not be an easy feat. Russell was very accommodating of our schedules when it came to showings and kept us updated on the feedback of potential buyers. Much to our surprise, he sold our home in 45 days! Escrow was so smooth and easy that I can't believe we've already closed! Russell is so professional, hard working and really an excellent Realtor...we couldn't have asked for anything more!
Kenneth V.
Condo seller in Los Angeles
$340K
06/21/11
Russell was great to update and advise on every step of the process - even through some hurdles with the other party.
Deena R.
Condo buyer in Los Angeles
$293K
05/27/11
Besides being the best realtor, Russell became more of a friend to me along the home purchasing process. We spent a year together in the journey and I could not have asked for someone better to guide and assist me with my first purchase!
Home buyer in Pasadena
$870K
05/04/11
Russell was fantastic, we will recommend him with every chance we get!
Condo buyer in Los Angeles
$340K
04/27/11
Russell is excellent at his job. He gets to know you, is low pressure, and is incredibly patience. It took nearly a year to find our place plus a painful 3 month escrow that we wouldn't have made it out of without him. He is incredibly responsive and always reachable. I feel lucky to have stumbled across ZipRealty and Russell. He is a great Realtor and a great guy.
Home buyer in Los Angeles
$460K
10/25/10
We stopped asking him his advice after we saw that he wasn't very experienced. He really wants to be a good agent and will be, but needs time, experience and knowledge. He lost us our rebate which thankfully our lender was able to get back for us, but he acted as though it was someone else that had made the error when it was clearly him. He stressed in front of the listing agent how all of the problems that the home inspector found weren't at all a big deal. There were major foundation, roof and plumbing issues that we are still dealing with to this day and our thoughts were that a good agent would have used that information to further our negotiation process. He didn't explain termite to us but said we should go with the sellers request that we use their warranty and termite guy. Needless to say it was a bad deal and if he had explained more we wouldn't have taken it. Since he had advised us to go 5k over asking price during negotiations he did offer $1000.00 of his commission towards the price of the home when it didn't appraise. That was a great thing he did and we haven't forgotten it although he didn't explain to us that $200.00 of that would be taken out of our rebate. We discovered that when we received it. The reason we are writing this is in hopes that this information will help him become a better agent which we know he strives to be. He is pleasant, on time and returns all calls promptly. These are all important traits in an agent and we appreciated them.
Response from Russell
07/06/12
It's amazing to me that with so many negative experiences you had with me, that you went forward with the purchase anyway. Clearly there are two sides to every story. This is your version. I take great pride in my commitment to providing world class professional service to every client, demonstrated by every rating and testimonial on my site. I truly believe your comment is without merit.
Condo buyer in Los Angeles
$275K
09/22/10
Russell maintain his professionalsim throughout the transaction even though sellers agent wass very un-responsive..
Jean Y.
Condo buyer in Los Angeles
$319K
11/05/09
This year, I was blessed enough to buy my first home. I was even luckier that Russell Roney was my agent. I can??t imagine what the process would be like with anyone else. To have Russell by your side during the emotional rollercoaster of purchasing your first home is truly a blessing. If you rely on him, he can make the journey practically painless. Russell was with me during the entire home buying process, step-by-step, so that I always knew what to expect. With his experience, intelligence and connection with people, he knew how to predict possible problems and solve them before they mushroomed into a gigantic headache. And if someone didn??t respond to me quickly, a single phone call from Russell and things became magically easier. When I was nervous about putting in an offer. Russell was always available to talk over endless strategies. I can??t count the number of times we discussed If the seller does X, we'll do Y , or the emails he would return at 5am. It was because of him that I got such an incredible price on my new home. Most importantly, Russell wanted what was best for me. He NEVER pressured me to make a decision. His philosophy is to help you find a place to call home. And once you??ve decided what you want - he will work tirelessly get your heart??s desire. Russell not only negotiated my price and made sure closing was smooth. He also helped me take measurements of my new apartment and gave advice on lighting and furniture. To anyone who is looking for a home, Russell is the only one to speak to.
Jovanna P.
Townhome buyer in North Hollywood
$299K
10/23/09
Russell went over and beyond in every capacity. This was our first home and Russell put us at ease with his professionalism, courtesy and compassion.
Vicky D.
Condo seller in Los Angeles
$320K
08/11/09
No review submitted
Previous review from Vicky D.
08/27/07
No review submitted
Previous review from Vicky D.
07/24/07
I had been vaguely considering selling our house, and buying another. Surfing the net one night I'd come across the Zip website and filled out the registration form. The next day a Russell Roney contacted me. Although on the defensive immediately (cautious of the telephone salesman) I set an appointment for a meeting with him to discuss my situation, making sure to tell him 'if I don't like you, then I can walk away right?' He assured me I could. But when I met him the next day I knew there would be no walking away... ever. Russell has been nothing but charming, confident, knowledgeable, understanding, professional, insightful, delightful, funny... I could go on forever. Since our meeting I have bought, sold, and as I write this I find myself considering another purchase. Why? Because with Russell it is so easy. He goes out of his way to make sure every transaction goes smoothly. He is nothing but professional and gives you all the information you need, all of the time. I can not recommend him more highly. His attention to detail is uncanny, his phone manner alluring, his ability to take control and win over a situation a delight to observe. I always trusted him, and in that have felt a sense of calm in the craziness that is buying and selling. Russel goes the extra mile; he really cares. Whether it be lighting the candles before an open house or watering my thirsty lawn on a hot summer day before a showing, Russell lives, loves and breathes real estate. A seller or a buyer? You could not find your selves in better hands. I thank you Zip Reality for introducing me to a very special person who happens to be a fantastic Real Estate agent.
Previous review from Vicky D.
06/19/07
No review submitted
Cathryn H.
Home buyer in Studio City
$660K
07/27/09
I cannot say enough about how wonderful my experience was buying a home with Russell Roney as my agent. I was a first time home buyer who went through a very quick escrow all in the midst of a hectic work schedule. Russell was there for me at every turn, explaining the process, offering advice and wisdom, and walking me through every step. He replied immediately to all my questions, making sure I understood exactly what was going on at all times. He also oversaw all my inspections, so that I was completely at peace that any detail I couldn't see to myself would be taken care of. Russell was so thorough and committed that he even joined me when I signed my loan documents. I would recommend him to anyone who's looking to buy a house.
Carol J.
Condo seller in Los Angeles
$455K
05/24/09
Russell is the best realtor I have ever worked with. He was always available he and addressed all my concerns in a timely manner. He is very patient and super professional. He is someone that any seller or buyer would be lucky to land as their agent.
Alex Garcia G.
Home buyer in Los Angeles
$240K
03/30/09
I have to say that foreclosures are a pretty tough transaction. Reason being, you're purchasing a home from a from a bank and not the actual previous home owner. Being that this is my first time as a home buyer I was confused with all the paperwork and had plenty of questions. Russell helped me with all my questions and was there every step of the way.
Marc G.
Condo buyer in Los Angeles
$435K
01/06/09
I'm thoroughly impressed with Russell's talents as an agent. He helped me clarify exactly what I was (and what I wasn't) looking for in a condo. He researched locations I asked about and came back with extensive info about everything. He also pointed me towards several places I might not have otherwise noticed, one of which was the place I wound up buying. He negotiated an unbelievable deal on my behalf. In the final weeks, after escrow had opened, he was in touch with me several times a week, to make sure I understood every step of the process. He essentially held my hand throughout -- which was a relief to me; knew close to nothing about buying a home before meeting him. More than any of these things, I'm glad I was paired up with Russell because I genuinely like him as a person. He's articulate and polite. He's friendly and he's really funny. The condo I've chosen to purchase is located in the same building as Russell's. I look forward to seeing him around the Barker Block. It's been a pleasure meeting him.
Iroshini P.
Condo buyer in Los Angeles
$482K
08/10/08
As a first-time home buyer, I was very apprehensive about the whole process. However, the first time I met Russell it was clear that I would be in good hands. Aside from being a friendly and warm person, Russell genuinely tried to understand my needs and desires for a future home. Additionally, I was trying to purchase a place before the start of my upcoming grad school year, which added a sense of urgency to the whole process. Russell was very obliging and went out of his way to work with my hectic search schedule. His efficiency and expertise in the field of real estate not only make him a great Realtor but also a trustworthy confidant throughout the stressful home buying process. I highly recommend Russell to anyone looking for a knowledgeable, concerned and dependable Realtor! -Iroshini Perera
Malcolm S.
Home buyer in Los Angeles
$370K
07/21/08
Russell supported by activities for months while I tried to train myself to new prices, new locations at a time when the market was uninterpretable. It was Russell's experience that proved most helpful for me and most useful to maintaining my confidence that I could purchase a new home closer to my downtown work location. We were involved with several short sales that never matured, but these were seller problems. I also went into escrow on one home until the owners refused to make even mandated repairs mandated, let alone consider the City of Monterrey Park's hill side mitigation plan that affected the property. I thought after months of searching Russell might be prone to "looking at the reasons why I should stay in escrow". Again, to his credit, and to building my confidence in him, he immediately and completely supported my rejection of this property. I never heard "I can't" from him. I got good advice--not a direction for me to act, but parameters I should consider in reaching a decision. This level of support, his long-term experience and the confidence I had in him from my work with him over almost 8 months were most helpful to me finally closing on my new home. here again, he went well beyond the pale to help get the loan documents moving and keeping them on track with Dean Wong, and while Dean does not work for Zip, he made a great partner for me and Russell. The two of them were able to save me from some real problems with a poor performing escrow company called Stewart Escrow. So despite external obstacles, Russell did a magnificent job--looking out exclusively for my interests, which made me a very happy buyer.
Condo buyer in Los Angeles
$650K
07/21/08
Russell was competent, prepared and a pleasure to work with.
Bob L.
Home seller in Los Angeles
$1,415K
01/22/08
I listed my home with Russell just as the market took a down-turn and the sub-prime fiasco hit. It was a very difficult time to be selling property. Russell was tenacious about his attention to every detail regarding this sale. From his placement of ads in the MLS Open House Guide (at his expense) to his sitting for weeks at during my open house both for brokers and the public, his committment to me never once faltered. I was also quite impressed each and every time I was around to witness his interaction with potential buyers. He is a man of style and class who is very comfortable in his own skin. He has represented me in the purchase of a new residence recently and I was equally impressed by his performance on that side of the fence as well. I look forward to having an opportunity to recommend Russell to friends and business acquaintences.
Previous review from Bob L.
08/15/07
He is knowledgable, honest, truthful, patient and I felt he was completely covering my back at all times especially when the developer decided to cancel my contract after a deposit had been made and accepted. An investor saw the unit after I had made my deposit and decided the premier space in the building should be a sales office, not a residence. Russell's skill in dealing with the Kor Development Group saved this transaction and Unit 103 became my home instead of a KOR sales office.
Home seller in Los Angeles
$2,030K
07/14/07
As it was in my case, selling one's home is often just one aspect of other major changes occurring in one's life, such as getting new job, starting (or ending) a relationship, moving to a new city, family health issues or all of the above. Russell has a unique talent for taking all of these factors into consideration, a rare quality in an increasing impersonal world.
