From the first meeting with Jan, I felt comfortable with her, and I knew that she would be working hard with me, during the process. She never pushed any property on us, and was very up front and honest with us when we ask questions or her opinion. When we did find the house we liked, she went meticulously went over the property, and pointed out several items that we had missed. Once we started the process, she was right on it, giving us updates, explaining what was going on, or getting ready to happen. And she truely negotiated on our behalf, when it came time to make tough decisions, or put a tough question to the seller. Basically, to sum it all up...Jan was there from start to finish....and I will recommend her to anyone I know, who is looking to buy a home!