Mark went above and beyond. He was very patient with us, showing houses to us over a long period of time as we felt out what we wanted. He was never pushy, and I always felt like he was giving me good advice with my interests in mind, and not just trying to close a sale.
When we found the house we wanted, he was very good about explaining all of the details of the process (we are first time buyers, so the extra guidance was appreciated.) On any minor issues in the negotiation or inspections, he 'went to bat' for us without hesitation and got it taken care of. He attended the loan doc signing, and the final 'keys handoff' after a 30-day rentback period, both of which were beyond 'normal' service. Our escrow agent even commented that Mark was giving us exceptionally good service.
I recommend Mark without any reservations.