Lou was excellent throughout the whole process. He is extremely responsive and follows through on things very quickly. Lou was always willing to do things to make things easier for us (e.g. arranging and opening the doors to the property for the new carpets prior to the closing date). He even caught a mistake on the HUD1 statement that an attorney prepared so he definitely is knowledgeable, he works for you, and reviews all the required documents. We would definitely contact him again if we need to purchase another property!