I am glad to have Fran being my buyer agent so I was able to complete my second rental property transaction. As other said, Fran has a sense of hurry, willing to communicate with other parties constantly and respond instantly although not a big detail orientate. I like Ziprealty's online signing capability. It saves a lot of time for agents and clients. I also hope Ziprealty will list more details about the property that is for sale like other sites such as Zillow.com, Realtor.com.. need more info about the property history, sale agent info etc...Thank you again Fran, hope 2014 will be a good year for you.