We just closed escrow last week. I would say we are very lucky to have Laura as our real estate agent. Never meet anyone who is very prompt in returning calls, emails, and text messages. She worked around our busy schedules. She is also very patient when our first lender (BBVA who changed the requirement a week before the closed of escrow) screwed us up and caused us to extend our escrow for another 2weeks. Laura diligently helped us in anyway she could so we didn't lose our deposit. We had to find another lender and started all over again, yet, she was very patient and encouraging when we were in a panic mode. The property is our second property for our daughter while we live more than an hour away from property. So we had to rely on Laura for everything to make it possible for us to do remotely. Laura helped us to find a handyman to do repairs and even took time to show him what needed to be repaired and got an estimate for us from a handyman. Due to extended escrow, our first handyman didn't work out for us. Laura came to the rescue again by referring us to a second handyman. She helped us to find someone to clean the carpet for us at her expense after the closed of escrow (I don't want prospective clients to expect Laura to pay all the time); however, it shows me how good of services Laura provides to her clients. Then she also helped us to get us duplicate keys that we missed at the closing. She also has given us a list of utility companies where we had to order services. It's a stressful moment when we were on extended escrow and the fact that we live far from the property. Luckily, we had Laura. We closed escrow 2 days early with Laura's help. Honestly we wouldn't know what would happen if we didn't have an agent like Laura. If we ever need a real estate agent again, we would definitely hire Laura again. There is no doubt we have a Five Star service with her. Thank you, Laura and there is no word that can express our gratitude to you.