Last updated: October 29, 2013
The Information We Collect
Personal Information is information that others can use to identify, locate, or contact you. When you register on or use the Site, or contact ZipRealty, you may provide ZipRealty with certain Personal Information including, without limitation, your name, address, zip code, email address, telephone number, comments you make to forums and blogs available on the Site, information about whether you plan on buying and/or selling property, home search criteria, information about financing for the purchase of property and other information related to the sale and/or purchase of property. ZipRealty does not request or collect social security numbers, credit card numbers, or driver’s license numbers. If you register or log on to the Site through Facebook, you agree to allow Facebook to share additional information with ZipRealty including your name, email address, profile picture, gender, user ID, list of friends and any other information that you have made publicly available on Facebook.
When you send email or other communication to ZipRealty, we may retain those communications in order to process your inquiries, respond to your requests and improve our service.
How We Use Information
Depending on your use of the Site and the services you request from ZipRealty, we may use your Personal Information for the following purposes:
- To enable ZipRealty Agents or other third-party real-estate professionals and their affiliated entities to contact you via email, telephone, or SMS text messaging and provide personal service, or to provide you with personalized content, including email messages, E-Mail Alerts and/or search results.
- To facilitate all aspects of the sale and/or purchase (or potential sale and/or purchase) of real estate.
- For the purposes for which you provided the information, including to process and respond to inquiries and to contact you about services you have requested.
- To improve the features, content and navigability of the Site.
- To solicit your feedback about our services.
- To alert you to new Site features, promotions, and services, and to deliver other information from which you may opt out.
Sharing Of Information
ZipRealty may disclose your Personal Information: (i) to another entity for purposes of outsourcing one or more of the functions described in the previous section; (ii) to confirm or update information provided by you; (iii) to inform you of important information; (iv) as a part of a sale of assets as described in the previous section; (v) with other companies for the purposes of marketing products to you after obtaining your consent; and/or (vi) as otherwise authorized by you.
You can manage your communications preferences by logging into your account through the Site, entering the "My Account" section, and selecting "Communications Preferences." You can also manage your subscriptions by following the subscription management instructions contained in commercial messages that we send you.
For users who register or log on to the Site through Facebook, please refer to Facebook's privacy settings to determine how you may adjust the permissions and manage the interactivity between ZipRealty and Facebook.
ZipRealty may share your Personal Information with third parties involved with your sale and/or purchase (or potential sale and/or purchase) of real estate. These third parties include, but are not limited to, third-party real estate agents and brokers, insurance providers, lenders, appraisers, home warranty providers, or inspectors.
You may choose to work with companies who are third parties and who are not affiliated with or related to ZipRealty, including without limitation, lending institutions, title companies, insurers, appraisers, home warranty companies, real-estate agents, real-estate brokers and other service providers, in connection with your real-estate transaction. These companies may each have their own privacy policies governing how they handle your personal information. ZipRealty accepts no responsibility or liability for third-party privacy policies or the actions of any third party with respect to your personal information.
Information that is de-identified (stripped of any information that could be used to identify you) may be used by ZipRealty for any reason and shared freely with affiliates, the press, partners and third parties. This information is usually aggregated (combined with information from many other users), and may include information such as Site traffic patterns, trends, demographics, search patterns and other information.
We may collect information about you from ZipRealty Agents or other third-party real-estate agents that you have previously contacted or have an established relationship with. Information collected may be used to pre-populate a ZipRealty account on your behalf.
You will be notified if a ZipRealty account is created on your behalf. You may choose not to use this account and you may opt out of future communications from ZipRealty by following the instructions in the account creation notification or by contacting us as described in the Contact section below. However, this does not prevent third parties you have shared information with from contacting you. You must contact those third parties for information on their communication choices.
You may manage how your browser handles cookies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.
The Site may contain links to third-party websites. The use of Personal Information on third-party websites is governed by the privacy policies of the third-party websites and is not subject to ZipRealty's control. ZipRealty is not responsible for the privacy practices or the content of such websites.
How We Protect Information
ZipRealty attempts to protect against the loss, misuse and alteration of your Personal Information. Our servers are protected by reasonable physical and electronic security measures.
California Privacy Rights
If you are a California resident, you are entitled by law to request an Information Sharing Disclosure. If you request it, we will provide you with a notice of your right to prevent sharing of your Personal Information as well as a cost-free means of doing so. To receive such a notice, submit a written request to the address listed in the Contact section below, specifying that you seek your "California Customer Choice Notice." Please allow thirty days for a response.
Your ZipRealty account can be de-activated at any time by contacting team@ZipRealty.com. However, you will not be able to access any of the services offered by ZipRealty if you choose to deactivate your account. You can request that we delete information we have collected about you by contacting team@ZipRealty.com. We will retain information needed to maintain a record of your requests and communications preferences.
Viewing and Updating Your Information
You may edit your preferences or request changes to the information you have provided at any time by sending an email to team@ZipRealty.com, or by telephone: (510) 735-2600, or mail to ZipRealty, Inc., 2000 Powell Street, Suite 300, Emeryville, CA 94608 or by using the Site. If you have lost your password, you may request a new one by sending an email to team@ZipRealty.com.