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Specializing in single family, multi-family and condo/townhouse homes
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12 years in the customer service industry
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ZipRealty President's Club - 2008 Q2
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2008 100% Club Member - Awarded for 100% Complete Customer Satisfaction in a quarter
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Fitchburg State College - B.S.
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Massachusetts Real Estate License
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National Association of Realtors
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Massachusetts Association of Realtors
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What Clients are Saying about Steve
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"Steve was great!" - Buyer
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"Even though I only spent a relatively modest amount of money on my new home, Steve made me feel as though my transaction was very important to him. He was also very diligent in reminding me when to get things done." - Buyer
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"I think Steve Crafts was very nice. He always answered my phone calls...no matter what time of the day it was. I would recommend him and ZipRealty to everybody that I know." - Buyer
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"Steve was great to work with. He always followed up on things when he said he would." - Donald P. Westover, III
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"...available, friendly, eager without being pushy, and professional." - R. Eldon Roberts
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"Steve Crafts is the most excellent realtor we have ever had the opportunity to work with!!" - Buyer
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"Steve was extremely helpful and knowledgeable, which was perfect for a first time buyer such as myself. He was always available to answer even the simplest of questions and never made me feel uncomfortable asking. The home buying process can be a very nerve racking experience but he made it go quite smoothly and put my fears to rest. He was excellent and can't say enough good things about the service I received from him." - Patrick Moriarty
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"Steve was great. Very professional, responsive, and compassionate agent. I would now count him amongst my list of friends. He showed a great sense of urgency and handled difficult situations with great patience and calmness. He certainly kept this type 'A' person calm during some difficult moments in the sale of my home." - Chris Kinney
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"Steve was great. He was always readily available to answer questions and he handled difficult situations very professionally. He truly became a great friend." - Chris Kinney
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"Steve was excellent to work with. He has a no-pressure approach that we really appreciate. He's also a great team player, with the network to help us do everything we needed." - Jessica J. Myers
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"First, Steve listened to what I was interested in finding for my new home. He used this criteria to abbreviate my search. He was readily available to address my questions, show me properties and offer advice. Further he offered assistance if I had questions about the Boston area and MA given I was moving here from out of state." - Katherine Bleyl
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"Steve was outstanding. He was always available to answer any question or show any property, at OUR convenience." - Kevin J. Doherty
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"Steve Crafts has been patiently working with my fiance' Anne and me for the past eight months. Together, we looked at a number of homes and finally put an offer on a fixer-upper in Swampscott at the end of December. Although the seller's were extremely difficult, Steve stayed with us through the bumps; offering sound advice throughout the buying process. Steve's style is attentive, yet not overbearing. He is very accessible, easy to work with and we will happily recommend Steve to our friends as it was our pleasure to work with him. Robert J. Lee, AIA" - Buyer
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"Back in November of 2007 I decided that it was time to take advantage of the 'buyers market' and purchase a home. As a first time home buyer my knowledge of the process was limited, and the importance of the knowledge and expertise of my realtor extremely important. From the get go Steve was excellent. He was always responsive to my phone calls, emails, inquires, requests for showings of houses, and everything. His knowledge of the industry was apparent from Day One. Initially I was looking for a singe family home, 'fixer-upper' type investment property, got all way through the signing of the PS and then back out due to outside circumstances. At that point I switched gears to a condo/single family that was already in great shape, and Steve's responsiveness to the change, and his attitude with regards to my shift was very positive. Steve was a great asset to have, and a good person to bounce ideas off which was great. I truly appreciate all that he did for me, and making my first purchase a smooth one. I would definitely recommend Steve to others, and use him if possible in my future purchases!" - Omar Brahim
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"Steve worked hard for us, kept us calm through the stressful parts of the process, and made us feel happy to be working with him." - Mike Arnold
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"Steve was fantastic. As a first time home-buyer, the whole process was intimidating but Steve was patient and made sure to explain everything to us in as much detail and answer as many questions as we could think to ask. He was also extremely flexible with his time, always available to take us house hunting wherever we wanted to go, whenever we wanted to go." - Julie Martin
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"This was our first home buying experience and Steve helped to make everything go smoothly. I thought that buying a home would be a very complicated process but he explained the entire process right from the start so we would know what to expect. He was always available to show us properties when it was convenient for us. I would highly recommend Steve Crafts as a buyer's agent." - Scott Davis
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"Steve was extremely courteous, professional, friendly, patient, efficient, and responsive to our needs. He always took (or found)the time to explain the process each step of the way. He made our home-buying experience a lot less stressful than I had anticipated. I would highly recommend Steve and ZipRealty to anyone!" - Buyer
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"Steve was a pleasure to work with. He really worked hard for us and stepped up to the plate several times during the whole process when dealing with difficulties from the seller's end. Being a first time home buyer we felt completely comfortable under his guidance and care. I would definitely recommend his services. " - Buyer
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"Steve Craft is an excellent agent. We relocated from out of state, which made the process even more difficult. Steve kept us updated every step of the way, which gave us great peace of mind. He constantly sought out references for us (electricians, movers, cleaners, etc), and he even went above and beyond by conducting the home inspection for us since we could not travel that weekend. I would highly recommend Steve to anyone looking for a house in the area. Oh, and did I mention that he did all of this WHILE he and his wife were having a baby! My hat's off to him. " - Sean Tesoro
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"It was an absolute pleasure to work with Steve. This was our first home purchase and Steve walked us through the whole process patiently and professionally. We were also very impressed with his real estate knowledge and negotiation tips. He was always available for our questions and we now have a great friend that we trust." - Buyer
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"It was a pleasure working with Steve Crafts. As a first time home buyer, there was a lot of "learn as I go". Steve was fantastic in sharing his knowledge and providing answers to all my questions. I currently live over 240 miles away and Steve went out of his way to make sure he was available the few weekends I could come up and visit. He was very punctual and communicative via telephone and email. I would absolutely recommend Steve to anyone looking for a new home." - Gregory Firestone
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"Steve was great. He followed up on everything he said he would and then some. Great customer service!! He is a great asset to ZipRealty." - Thomas Moore
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"Steve was great!" - Carolyn Noel
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"Steve was great!" - Buyer
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