Call your local brokerage at 1.800.CALL.ZIP

Frequently Asked Questions

General

1. Why should I use ZipRealty?

Buyer

As a buyer with ZipRealty, you get:

  • Search and access to over 1.3 million listings updated throughout the day
  • See up to 10,000 photos of homes
  • Search for New Construction, Fixer Uppers, Priced Reductions and Foreclosures
  • Save the homes in a personalized "Listings I've Saved" list for viewing later
  • Get email updates on the listings that you are interested in

Seller

As a seller listed with ZipRealty, you automatically get:

  • Your house listed on the MLS with multiple photos
  • Your home posted on top real estate websites such as Google, Realtor.com, and Craigslist
  • A "For Sale" sign in your yard
  • Professional color flyers showcasing your home
  • Open house advertised in local papers and hosted by your agent
  • A 360-degree virtual tour and web page on ZipRealty.com
  • Featured posting and marketing on ZipRealty's website, with metrics information such as:
    • Page views for your listing
    • How many buyers have added your listing to their Saved Listings list
    • How many buyers have scheduled a visit
    • Popularity of your property against similar listings
  • Access your Comparative Market Analysis(CMA)

Your local experienced full-service ZipRealty agent will:

  • Prepare a CMA (Comparative Market Analysis) for you.
  • Review prices of current, pending and recently sold properties in your area and help you set the best price.
  • Discuss market conditions, pricing and strategies with you and advise you on how to prepare your home for sale.
  • Educate you on financing options, disclosure, inspection and purchase contract forms.
  • Update you on interested buyers and marketing results.
  • Negotiate with buyer's agent, advise you on purchase offers, and coordinate closing details.

2. Does your website have rental properties?

No, but we do have a large selection of homes that are perfect for first-time buyers. Our easy-to-use search tools will help you find homes in your price range and area. You can also sign up to receive E-Mail Alerts of any new listing that meet your search criteria.

3. Does your website have commercial properties?

No, ZipRealty has not yet expanded into commercial properties.

4. I would like to provide feedback on my agent. How do I do that?

The feedback you provide on your experience working with your ZipRealty Agent is greatly appreciated, and always taken to heart. To do this, you can click on the feedback link in the footer area at the bottom of the page and send your comments to our Client Care team.

5. Do I have to select an agent?

Nope - we'll automatically assign a local and professional ZipRealty Agent to your account to help you with buying or selling a home. However, if you'd like to select your own agent, that's fine, too. Here's how.

6. What if I want a different agent?

Selecting another agent only takes a moment. Simply:

1. Login into your account by signing in via the Sign In link located at the top right corner of the website.
2. Click on the My Account link located on the top right corner of the website.

3. Once on the My Account page, select "Agent Contact Info" from the navigation on the left. The Agent Contact Info page will list your metros and the agent you are working with in each metro.

4. Click on the "Request a different ZipRealty Agent for this area" associated with the metro and agent you would like to switch out.

7. What does it mean when a listing is "inactive?"

A listing is changed to the status of inactive on the ZipRealty.com site when it is no longer "For Sale" in the MLS. Some properties that are pending sale might accept backup offers, and some sales are not completed, so the property goes back on the market. So if you are interested in or have a question about an inactive property, contact your agent.

8. What do you do with my information after I register?

Please refer to our privacy policy for the details of how your information is managed.

Registration

1. Why is registration required for me to view MLS listed homes?

MLS regulations prevent us from showing complete MLS information without registration. Some sites show a subset of available listings in a market, but ZipRealty is committed to ensuring that our clients are as well-informed as possible. Registering with us is free, only takes a few minutes, and is well worth your time - you'll have a much easier time searching online than on foot!

2. I didn't get my confirmation code, how do I get it resent to me?

Your confirmation email may have gotten stuck in your spam filter, so check your email "spam" or "bulk" folders first. If it is there, you'll want to mark it as NOT SPAM, so any subsequent emails from ZipRealty won't get sent to your junk mail. If it's not there, please let us know by emailing team@ziprealty.com or calling Client Care at 1.800 CALL ZIP (1.800.225.5947).

3. When I try to access MLS listed homes on your website, it says somebody already has the same e-mail address.

This means that your email address has been used for registration on our site. Use the forgot password feature to have the login and password sent to you. If you continue to have problems, please contact Client Care at 1.800 CALL ZIP (1.800.225.5947).

Login/Account

1. I am having trouble logging in with my username and password. What can I do?

Please try using the Login ID Retrieval or the Password Retrieval feature to obtain your login and password. If you continue to have problems, please send us feedback or call Client Care at 1.800 CALL ZIP (1.800.225.5947).

2. I am no longer looking for a home. How do I inactivate my account?

You can inactivate your account from My Account > Account Status . If you want to stop receiving emails but keep your account active, click here.

1. Login into your account by signing in via the Sign In link located at the top right corner of the website.
2. Click on the My Account link located on the top right corner of the website.

3. Once on the My Account page, select "Account Status" from the left navigation on the left.

4. Check the checkbox and click the "Inactivate My Account" button.

3. My account was inactivated and I now want to re-activate it. How do I re-activate my account?

Please contact Client Care. Client Care can be reached by email at team@ziprealty.com, or you can call them at 1-800-225-5947.

4. How do I update information (email, login, password, or phone number) associated with my account?

How to Change Email/Login/Password/Phone Number

1. Login into your account by signing in via the Sign In link located at the top right corner of the website.
2. Click on the My Account link located on the top right corner of the website.

3. Once on the "My Account" page, select "My Login/Contact Info" from the navigation on the left.

    4. Click on:

  • "Change Email" next to the Email field and enter your new email address.
  • "Change Login" next to the Login ID field and enter your new login.
  • "Change Password" next to the Password field and enter your new password.
  • "Change Phone" next to the Phone field and enter your new phone.

Search

1. How do I change the metros that I search in?

You can change the search areas areas from the My Account page.


You can access My Account by clicking on the My Account link at the top right corner of the website after you've logged in.

Click on the Search Areas link on the left side of the page. Here, you can add a new search area by using the drop down menu and the Add Another Search Area button. When adding a new area, please specify whether you are interested in buying & selling, buying only, or selling only. Also, you can remove search areas from your account by clicking on the Remove link next to the area you would like to remove.

Under the tab for Buying/Selling, you can add new areas of search.

2. I specified my search criteria, but the search results pages include listings that don't match. How come this happens?

Your search results may also include partial match search results.

3. How does the keyword search work?

Our keyword search feature can help you find homes with specific features that are not listed in other sections of our search form. Every local area has different search features available. For example, where ocean front lots may be available in San Diego, CA, it is not an available feature for Austin, TX.

The keyword search treats the words inside double quotes as one term. For example, when you search for 'huge yard' without double quotes, it will search for the term huge OR yard; when you search for "huge yard" with the double quotes around the words, search will look for that exact phrase. You can also use modifiers like AND, OR, and NOT in keyword search.

While the keyword search looks at all the information we have about a property, it is possible that certain features were not described by the listing agent and the results will only be a subset of the actual properties with the feature you are looking for.

Email

1. I don't want to receive emails anymore, how can I unsubscribe?

You can configure your email preferences in My Account > Email Preferences and check or uncheck based on what you want or don't want to receive via email.

Go to My Account > Email Preferences :


Check or uncheck your email preferences:


Click on "Save Changes" to save your email preferences.

2. I would like to choose what kind of emails I get. How to do I change my E-Mail Alert preferences?

You can configure your email preferences in My Account > Email Preferences and check or uncheck based on what you want or don't want to receive via email.


Check or uncheck your email preferences:


Click on "Save Changes" to save your email preferences.